SAJEEWANI PIYASILI
Restaurant Manager
Edmonton,AB
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
11
11
years of professional experience
Work History
RESTAURANT MANAGER
Oliver & Bonacini Restaurant (JW Marriott Edmont)
03.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
ASSISTANT GENARAL MANAGER
Mr.Mikes Steak house
11.2021 - Current
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Maintained safe work environment for employees, vendors and customers
- Answered questions and recommended solutions to address escalated customer complaints
- Trained team members on appropriate application of policies and procedures
- Took initiative in handling problems and used independent judgment to take immediate corrective actions
- Boosted company productivity and morale through consistent engagement with team members and management.
RESTAURANT GENARAL MANAGER
S&S Traditional Indian Cuisine, Castle-Inn
01.2019 - 01.2021
- Delivered store sales and financial objectives, improved restaurant operations and service quality
- Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand
- Recruited, interviewed, hired and trained staff to company service-oriented values
- Directed opening and closing procedures to maintain adherence to schedule
- Evaluated staff performance, setting individual goals and providing detailed feedback.
SUPERVISOR
pizza House, NB Canada
10.2018 - 01.2019
- Measured and controlled restaurant costs and revenues and implemented sound business tactics
- Monitored floor volume and assisted with seating, serving and communication to maintain coverage and guest satisfaction
- Performed inventory checks to minimize overordering.
GUEST RELATIONS OFFICER
Sofitel the Palm,DUBAI
01.2017 - 07.2018
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Addressed customer complaints and offered solutions
- Performed room inspections after guest check-outs
- Coordinated responses to guest needs by working with housekeeping, room service and maintenance.
WAITRESS / CAPTAN
Sofitel The Palm,DUBAI
01.2014 - 01.2017
- Monitored compliance with health department regulations regarding food preparation and sanitation
- Coordinated kitchen workflow assignments to optimize supplies and labor
- Kept records required by government agencies regarding sanitation and food subsidies
- Maintained food and equipment inventories and kept inventory records.
CREW MEMBER AND CASHIER
Max Burger,DUBAI
10.2013 - 10.2014
- Greeted customers to take food orders and provide menu information
- Notified customers of out-of-stock items and recommended alternatives
- Delivered superior customer service in fast-paced food environment
- Operated cash register to receive cash or card customer payments
- Helped customers use self-service machines to order food.
Education
HIGH SCHOOL DIPLOMA - HOTEL MANAGEMENT
Sri Lanka Institute of Tourism & Hotel Management
Sri Lanka2010
High School Diploma -
Sri Sumangala National Collage
Wariyapola,Sri Lanka08.2017
SOFTWARE ENGINEERING DIPLOMA - undefined
North Western Province
CERTIFICATE IN OFFICE APPLICATION - undefined
Provincial Department of Education
Skills
Staff Management
Operations Management
Customer Engagement
Recruitment
Schedule Coordination
Menu development
Staff Scheduling
Organization and prioritization
Languages
English
Hindi
Sinhala
References
- Miss.Karan Gee, Hotel Manager, Castle Inn, Canada, gee2009@castle.com, (506)273 9495, Le Grand Saut Grand Falls, NB, Canada
- Janet Torner, Le Grand Saut Grand Falls, NB, Canada, jantoner@icloud.com, 506 473 3876
Timeline
RESTAURANT MANAGER
Oliver & Bonacini Restaurant (JW Marriott Edmont)
03.2024 - Current
ASSISTANT GENARAL MANAGER
Mr.Mikes Steak house
11.2021 - Current
RESTAURANT GENARAL MANAGER
S&S Traditional Indian Cuisine, Castle-Inn
01.2019 - 01.2021
SUPERVISOR
pizza House, NB Canada
10.2018 - 01.2019
GUEST RELATIONS OFFICER
Sofitel the Palm,DUBAI
01.2017 - 07.2018
WAITRESS / CAPTAN
Sofitel The Palm,DUBAI
01.2014 - 01.2017
CREW MEMBER AND CASHIER
Max Burger,DUBAI
10.2013 - 10.2014
HIGH SCHOOL DIPLOMA - HOTEL MANAGEMENT
Sri Lanka Institute of Tourism & Hotel Management
High School Diploma -
Sri Sumangala National Collage
SOFTWARE ENGINEERING DIPLOMA - undefined
North Western Province
CERTIFICATE IN OFFICE APPLICATION - undefined
Provincial Department of Education
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