Sajeev Venu Gopan Nair Sumadevi

• Performed on-demand transportation services to deliver passengers and goods efficiently and safely, managing routes and schedules to meet delivery timelines.

• Developed strong problem-solving and multitasking abilities to address a variety of situations, from traffic rerouting to package loading, while providing excellent customer service.

• Managed daily shift operations, schedules, and staffing for a team and demonstrated strong leadership, problem-solving, and communication skills to effectively manage the team

• Collaborated extensively with cross-functional teams in sales, logistics, and customer service to coordinate schedules, monitor order fulfillment, and resolve customer issues.

• Served as the primary point of contact for customers, providing responsive and knowledgeable support on all inquiries related to products, services, and order fulfillment.

• Maintained detailed records of customer interactions, orders, and follow-up activities in the CRM system to support data-driven business strategy and process improvements.

• Served as the primary point of contact for customers, providing responsive and knowledgeable support on all inquiries related to products, services, and order fulfillment.

• Collaborated closely with internal teams in logistics, inventory, and customer service to troubleshoot issues, gather information, and ensure customer needs were met.

• Collaborated extensively with cross-functional teams in our project team to gather requirements, identify action to our customer(BT) and deliver innovative technology solutions for our client(BT).

• Leveraged expertise in Java, Spring Boot, cloud computing, and data integration to design scalable, fault-tolerant architectures that optimized eBill application with efficiency.