Results-driven banking professional with expertise in financial advising and client relationship management.
Overview
9
9
years of professional experience
Work History
Senior Customer Experience Associate
Scotiabank
06.2024 - Current
Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities.
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed
Financial Advisor
National Bank of Dubai/EmiratesNBD
10.2016 - 10.2023
Provide tailored financial advice and solutions to clients based on their individual financial goals and needs.
Build and maintain strong client relationships through effective communication and regular reviews.
Offer a comprehensive range of financial products and services, including banking, investment, and insurance solutions.
Stay informed about market trends, economic developments, and regulatory changes to provide informed recommendations.
Meet sales targets and performance metrics while adhering to compliance and regulatory requirements.