Sajani Wijesiri
Vancouver,Canada
Summary
Professional Summary
Results-driven and customer-focused restaurant professional with 2+ years of experience in managing teams. Skilled in operational management, team leadership, and customer service excellence. Proven track record of increasing revenue, reducing costs, and ensuring compliance with health and safety standards. Adept at creating a positive work culture and delivering exceptional dining experiences. Eager to bring my expertise to a dynamic restaurant team.
Overview
19
19
years of professional experience
Work History
Purchasing Officer
Phase Analyzing Technology
Vancouver, British Columbia
11.2024 - Current
- Achieving a 15% cost reduction through strategic vendor negotiations and bulk purchasing.
- Managed a portfolio of 30+ suppliers, ensuring 98% on-time delivery.
- Implemented a new e-procurement system, reducing processing time by 30%, and improving accuracy in purchase orders.
- Conducted market research and analysis to identify cost-saving opportunities, resulting in annual savings of $13,000.
- Drafted and negotiated contracts with suppliers, ensuring compliance with company policies.
- Collaborated with cross-functional teams to streamline inventory management, reducing stockouts by 25%.
- Prepared monthly procurement reports, providing actionable insights to senior management.
Customer Service Associate
BC Ferries
Vancouver, BC
05.2024 - Current
- Conducted safety briefings and demonstrated the use of life-saving equipment, ensuring 100% compliance with safety regulations.
- Resolved customer complaints promptly and professionally, maintaining a 95% satisfaction rate.
- Collaborated with a team of 20+ crew members to ensure smooth boarding, disembarking, and onboard operations.
- Addressed unexpected issues, with strong problem-solving and adaptability skills.
- Coordinated daily operations for 500-1300 passengers, ensuring efficient boarding, ticketing, and safety compliance
- Managed cash handling and stock management operations with 100% accuracy, emphasizing attention to detail and financial accountability.
Customer Service Supervisor
Dos Amigos
Delta, British Columbia
07.2023 - 04.2024
- Delivered exceptional customer service to 20+ daily customers, ensuring a positive, and memorable dining experience.
- Accurately took and entered orders into the POS system, maintaining 100% order accuracy, and minimizing kitchen errors.
- Processed cash and card payments, handled $1,000 in daily transactions, and balanced cash drawers with 100% accuracy.
- Maintained a clean and organized dining area, including setting up tables, wiping surfaces, and sweeping floors.
- Promoted daily specials and upsold menu items, contributing to a 10% increase in average order value.
- Managed store stocking, re-stocking, re-ordering.
- Collaborated with a team of five staff members to ensure smooth operations during peak hours.
- Assisted in training two new employees on customer service and restaurant procedures.
Merchandising Manager
Norlanka (PVT) LTD -PDS Group
Wattala, Sri Lanka
02.2019 - 04.2023
- Spearheaded the end-to-end product development process for over 200 seasonal collections annually, from concept to production, ensuring alignment with brand aesthetics and market trends.
- Collaborated with design, sourcing, and production teams to develop innovative apparel products, reducing time to market by 20%.
- Managed a $14M merchandising budget, optimizing product mix and inventory levels to achieve a 15% increase in gross margins.
- Conducted market research and trend analysis to identify emerging styles, fabrics, and consumer preferences, resulting in a 25% improvement in product sell-through rates.
- Negotiated with global suppliers and manufacturers to secure cost-effective materials and production services, achieving a 10% reduction in sourcing costs.
- Developed and maintained strong relationships with key vendors, ensuring on-time delivery and compliance with quality standards.
- Led a team of eight product developers and merchandisers, providing mentorship, and fostering a collaborative work environment.
- Implemented a new product lifecycle management (PLM) system, streamlining communication and improving cross-functional efficiency by 30%.
- Presented seasonal collections to senior leadership and buyers, driving strategic decision-making and securing $2M in pre-season orders.
Merchandiser Controller
Next Sourcing Limited
01.2008 - 02.2019
Merchandiser
Winter Quilts (Pvt) Ltd
09.2005 - 12.2007
Education
Professional Post Graduate Diploma in Supply Chain & Logistics -
Langara College
Canada01-2025
MBA - Business Administration and Management
Wrexham Glyndŵr University
United Kingdom02.2023
Post Graduate Professional Diploma -
Chartered Institute of Marketing
United Kingdom07.2010
Skills
- Operational Management
- Team leadership
- Customer Service Excellence
- Budgeting and cost control
- Inventory Management
- POS systems
- Sales Growth Strategies
- Vendor negotiation
- Health and Safety Compliance
- Staff training and development
- Problem solving
- Multitasking
Affiliations And Credentials
- CIFFA Qualified (Canadian international freight forwarding association) 2024
- Serve it right 2024
- PSM (Passenger safety management certified by Transport Canada) -2024
- RPSC Endorsement Certificate from Transport Canada (Restricted Proficiency Survival Craft)
- Marine First Aid – By St. John Ambulance
- Food safe – Level 1 certificate
- Class 5 driver’s license
Accomplishments
- Presidents Girl Guide holder (Awarded by Sri Lanka Girl`s Guide association) - July 2004
- Senior Prefect of Anula Vidyalaya – Colombo Sri Lanka (High School) - January 2002-2004
Timeline
Purchasing Officer
Phase Analyzing Technology
11.2024 - Current
Customer Service Associate
BC Ferries
05.2024 - Current
Customer Service Supervisor
Dos Amigos
07.2023 - 04.2024
Merchandising Manager
Norlanka (PVT) LTD -PDS Group
02.2019 - 04.2023
Merchandiser Controller
Next Sourcing Limited
01.2008 - 02.2019
Merchandiser
Winter Quilts (Pvt) Ltd
09.2005 - 12.2007
Professional Post Graduate Diploma in Supply Chain & Logistics -
Langara College
MBA - Business Administration and Management
Wrexham Glyndŵr University
Post Graduate Professional Diploma -
Chartered Institute of Marketing
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