Summary
Overview
Work History
Education
Skills
Languages
Activities
Awards
References
Certification
Timeline
Generic

Sajal Singhai

Cambridge,ON

Summary

Highly motivated individual with extensive experience in hospitality, events, and customer service. Possessing a post-graduate diploma in Global Hospitality and Business Management from Conestoga College, along with 4+ years of combined food and beverage experience in hotels and standalone restaurants in Canada and India. Additionally, holds various professional event management certificates. Currently working as an events supervisor and preparing for the Level 2 Award in Wines by WSET. Specializes in organizing off-site social and corporate events.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Banquet Supervisor

Cambridge Hotel and Conference Center
02.2022 - Current

Oversee the inventory of banquet supplies, including linens, tableware, and beverages.

• Ensure adequate stock levels are maintained and place orders for replenishment as needed.

• Assist in creating and managing staff schedules to ensure optimal coverage for all events.

• Monitor staff attendance and work hours to ensure accurate payroll processing.

• Submit timesheets and other necessary documents to the payroll department on time.

• Assist in managing labor input to stay within the allocated budget for each event.

• Analyze labor costs and recommend adjustments to improve efficiency and reduce expenses.

• Oversee the setup and breakdown of banquet spaces, ensuring all details align with event requirements.

• Monitor the quality of service provided by banquet staff during events, ensuring adherence to standards.

• Address any issues that arise during events, making necessary adjustments to maintain high service standards.

• Serve as the primary point of contact for clients during events, addressing any special requests or concerns.

Assistant Restaurant Manager

Nanaz Kitchen
01.2020 - 10.2021
  • Coordinate daily Front of the House and Back of the house operations
  • Prepare staff schedule to ensure appropriate staffing
  • Ensure compliance with sanitation and safety regulations
  • Recommended ways to reach broader audience like social media marketing
  • Control operational costs and identify measures to minimize wastage
  • Delivering superior service and maximize customer satisfaction.

Dietary Aide

Revera Retirement Living
09.2020 - 04.2021

Take and serve food and beverage orders accurately, ensuring that residents receive meals according to their dietary preferences and requirements.

• Set up tables before meal service, ensuring that all necessary utensils, napkins, and condiments are in place.

• Clear tables after meals and assist with cleaning and resetting the dining area for the next service.

• Assist residents with their meals if needed, especially those with limited mobility or other challenges.

• Follow all food safety and sanitation guidelines to ensure the cleanliness and safety of the dining environment.

• Work closely with kitchen staff and other team members to ensure smooth and efficient meal service.

Banquet Server/Bartender

Cambridge Hotel and Conference Center
10.2019 - 02.2020
  • Setting up banquet halls for events
  • Serving tables as per the Banquet Event Order
  • Maintaining and clearing tables during the event
  • Serving alcohol and making cocktails in the bar
  • Keeping an inventory of the alcohol and doing the paperwork.

Hospitality Intern

Westin by Marriott
07.2018 - 10.2018
  • Handling incoming calls and inquiries while working in the reservations department
  • Helping other hotel staff in various things
  • Learning valuable insights about the hotel industry under the General Manager
  • Assist guests when needed.

Education

Global Hospitality Management - Hospitality

Conestoga College
Waterloo, ON
12.2021

Global Business Management - Business Studies

Conestoga College
Kitchener, ON
04.2020

Bsc. In Hospitality and Hotel Administration - Hospitality

Institute of Hotel Management
India
05.2019

Skills

  • Etiquette understanding
  • Guest Relations
  • Event Management
  • Sales and Marketing
  • Banquet operations
  • Scheduling and Rostering
  • Menu Planning
  • Food safety knowledge
  • Venue coordination
  • Team Management
  • Sanitation Standards
  • Staff Management
  • High-volume dining
  • Inventory Control
  • Food plating and presentation
  • Task Delegation
  • Interpersonal Communication
  • Organizational Skills
  • Critical Thinking
  • Problem-Solving
  • Banquet Setup

Languages

English
Full Professional
Hindi
Native or Bilingual

Activities

  • Leader of Front Desk and Travel team during three years of Bachelor's Degree.
  • Captain of the school cricket team and winner of intercity cricket league.
  • Part of an all student panel representing IHMA in front of jury from Ecole hoteliere de Lausanne.
  • Winner in electric model making competition during high school.

Awards

  • Pivoting to Virtual Events, LinkedIn, 2021
  • Marketing Virtual Events, LinkedIn, 2021
  • Event Planning Foundation, LinkedIn, 2021
  • Negotiation Skills, LinkedIn, 2021
  • President's letter of excellence for graduating from Global Hospitality Management and Global Business Management with distinction, 2019-2020
  • Certification of participation in an international conference at Diu, India, 2019
  • Appreciation letter from Culinary and Front Office team at The Westin by Marriott, 2017

References

References provided upon request

Certification

  • Smart Serve
  • CPR and AED
  • Food Handlers

Timeline

Banquet Supervisor

Cambridge Hotel and Conference Center
02.2022 - Current

Dietary Aide

Revera Retirement Living
09.2020 - 04.2021

Assistant Restaurant Manager

Nanaz Kitchen
01.2020 - 10.2021

Banquet Server/Bartender

Cambridge Hotel and Conference Center
10.2019 - 02.2020

Hospitality Intern

Westin by Marriott
07.2018 - 10.2018

Global Hospitality Management - Hospitality

Conestoga College

Global Business Management - Business Studies

Conestoga College

Bsc. In Hospitality and Hotel Administration - Hospitality

Institute of Hotel Management
  • Smart Serve
  • CPR and AED
  • Food Handlers
Sajal Singhai