Sajal M
222 Archdekin Drive Brampton,ON
Summary
I am a skilled sales development representative that routinely exceeds goals and forges strong bonds with customers. Lead creation, using CRM software, and contract negotiation are all areas in which I excel while upholding very high standards of accountability and accuracy. I'm committed to offering top-notch customer service and looking for cross-selling opportunities to encourage business growth. Possesses strong communication and leadership skills, with a keen focus on delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Insurance Advisor
TD Insurance Home & Auto
06.2021 - Current
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Calculated premiums and established payment methods.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales.
- Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction.
Retail Store Sales Manager
CPVM
03.2019 - 11.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Sales Associate
Cellular Sales
02.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Post Graduate Diploma - Business Management - Entrepreneurial Enterprise
Centennial College of Applied Arts And Technology
Scarborough, ON07.2019
Bachelors of Business Administration - Business Management
Amity University
Delhi, India05.2016
Skills
- Fully Proficient in MS Word,Excel and Power-point
- Product knowledge
- Project management
- Key Account handler
- Sales and revenue optimization
- Strong interpersonal skills
- Sales strategy development and implementation
- Customer service
- Customer retention skills
- Prompt Decision making skills
Accomplishments
OTL Licensed
Timeline
Insurance Advisor
TD Insurance Home & Auto
06.2021 - Current
Retail Store Sales Manager
CPVM
03.2019 - 11.2021
Sales Associate
Cellular Sales
02.2019 - 02.2021
Post Graduate Diploma - Business Management - Entrepreneurial Enterprise
Centennial College of Applied Arts And Technology
Bachelors of Business Administration - Business Management
Amity University
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