Saiyam Sharma
Edmonton,AB
Summary
Proven Customer Service Representative at Yogen Fruz, excelled in building customer relationships and upselling services, enhancing satisfaction and loyalty. I effectively mentored team members and improved service delivery. My approach combines strong analytical abilities with a keen understanding of customer needs, driving positive outcomes.
Creative Media Production Assistant recognized for ability to complete tasks efficiently and with high productivity. Skilled in video editing, sound design, and digital content creation, bringing specialized skills necessary for dynamic media projects. Excel at time management, teamwork, and adaptability, ensuring successful project outcomes through effective collaboration and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Media Production Assistant (v)
YMCA
Edmonton, Alberta
05.2024 - Current
- Maintained a library of approved assets such as logos and photos for use in posts.
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Evaluated existing content for accuracy and relevancy before publishing it online.
- Participated in brainstorming sessions for new content ideas.
- Generated ideas for original content that resonates with target audience.
Customer Service Representative
Yogen Fruz
Edmonton, Alberta
04.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
Education
BA - Business Administration
Norquest College
Edmonton, None04-2025
Computer Applications -
Softzone
New Delhi,Delhi 04-2022
Commerce (Business Studies) -
Bal Bhawan International School
New Delhi, Delhi 02-2021
Skills
- Scheduling
- Complaint resolution
- Account updating
- Credit card payment processing
- Spreadsheets
- Data collection
- Paperwork processing
- Microsoft Excel
- Money handling
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Spanish
Elementary
Punjabi
Limited
Certification
- CPR
- Nationals in Volleyball
- Judo Certification
Affiliations
I love Philosophy, Photography, Geo-politics, and learning business ideas
Timeline
Social Media Production Assistant (v)
YMCA
05.2024 - Current
Customer Service Representative
Yogen Fruz
04.2023 - Current
BA - Business Administration
Norquest College
Computer Applications -
Softzone
Commerce (Business Studies) -
Bal Bhawan International School
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