Hi, I’m
SAI VIGNESH RAJ RANGANATHAN KRISHNAN
Calgary,AB
Karma is a boomerang !
Self
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
years of professional experience
1
Certification
4
Languages
Work History
Westx Logistics Ltd.
Regional Operations Manager
04.2024 - Current
Job overview
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Streamlined regional operations by implementing efficient processes and procedures.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
Remco Forwarding Ltd.
Route Level Dispatch - MTL & Quebec Division
04.2023 - 09.2023
Job overview
- Improved network efficiency by designing and implementing optimal routing configurations .
- Worked closely with cross-functional teams such as operational and sales team to ensure that all aspects of logistical scope and accuracies were adequately met.
- Assisted in the development of disaster recovery plans by setting up redundant routes for crucial lanes to minimize potential downtime in case of failure scenarios.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Symbotic LLC
Logistics Coordinator
01.2023 - 04.2023
Job overview
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Reduced transportation costs by negotiating favorable contracts with carriers.
Western Alliance Logistics
Senior Dispatch /Senior Logistics Coordinator
07.2022 - 01.2023
Job overview
- Developed and maintained key relationships with vendors and carriers to secure preferential pricing and service levels, benefiting both the organization and its customers.
- Managed a cross-functional team of logistics professionals to ensure smooth operations, maintaining strong communication and collaboration among all departments.
- Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
- Negotiated favorable contracts with freight forwarders, securing competitive rates without compromising on quality or reliability of service.
- Reduced transportation costs with strategic route planning and carrier negotiations, resulting in significant savings for the company.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Speedy Transport
Dispatch /Assistant Manager of Operations
04.2021 - 07.2022
Job overview
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Enhanced dispatch efficiency by streamlining communication processes between departments.
- Contributed to improved route planning by analyzing data trends and making recommendations for adjustments as needed.
- Optimized vehicle routing plans by analyzing historical data patterns and utilizing advanced mapping tools.
- Increased customer satisfaction by providing clear and concise information on deliveries and expected arrival times.
- Played a key role in improving on-time delivery rates by monitoring driver progress closely throughout their assigned routes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
LCS Logistics & Customs Services
National Key Account Manager
04.2020 - 03.2021
Job overview
- Monitored sales trends within assigned territory, adjusting strategies as needed to maximize results.
- Established quarterly sales targets for national accounts team members that aligned closely with corporate objectives.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Created customized sales proposals for key accounts, showcasing unique solutions tailored to their specific needs.
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
- Increased overall sales performance by implementing strategic account management plans.
- Contributed to strategic planning efforts designed to inform the ongoing growth of national key account management division.
- Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Collaborated with marketing team members to create targeted promotional materials for use in attracting new business from national-level clientele.
- Achieved high client satisfaction by identifying and addressing key account needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
KerryIndev Logistics Pvt. Ltd.
Senior Customer Support Specialist /Senior Key Accounts Manager
07.2015 - 12.2019
Job overview
- Conducted regular performance reviews for team members, setting clear expectations and monitoring progress towards achieving goals.
- Collaborated with cross-functional teams to resolve product-related issues promptly, ensuring a seamless customer experience.
- Reduced average call handling time through effective problem-solving techniques and efficient communication skills.
- Delivered outstanding service on escalated calls, resulting in satisfied customers who provided positive testimonials.
- Established strong relationships with key clients, leading to high levels of retention and repeat business.
- Served as an authoritative resource for colleagues seeking expert advice on complex technical problems or procedural guidelines.
- Increased first-contact resolution rates by implementing proactive measures such as self-help resources and detailed troubleshooting guides.
- Enhanced customer satisfaction by resolving complex technical issues and providing exceptional support.
- Resolved challenging cases diplomatically while maintaining professionalism, preserving brand reputation with key clients.
- Maximized productivity by consistently meeting or surpassing established individual and team targets.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed comprehensive training materials to improve team knowledge and performance in various areas of customer support.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Kryptos Technologies Pvt. Ltd.
Business Development Officer
01.2014 - 07.2015
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Fostered an atmosphere of innovation by promoting creative problem-solving methods among team members.
- Negotiated contracts with vendors and clients, ensuring favorable terms for the company''s success.
IndiaMart Intermesh Pvt Ltd.
Business Development Officer
01.2013 - 12.2013
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
Style Spa Furniture Pvt Ltd.
Business Development Officer
01.2010 - 08.2011
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Facilitated robust networking within industry events, establishing beneficial connections for future collaborations.
- Consistently exceeded quotas through penetration of new accounts.
- Implemented innovative marketing campaigns that effectively communicated value propositions to target audiences.
- Streamlined internal processes through continuous evaluation of workflow efficiency, leading to improved organizational agility in responding to market trends.
Education
Indian Institute of Planning And ManagementChennai , India
MBA from Marketing Management - Sales Skills
09.2011
Hindustan College of Arts & ScienceChennai , India
Bachelor of Science from Computer Applications
06.2007
Skills
- Operational Efficiency
- Excellent interpersonal skills
- Outstanding communication skills
- Transportation Management
- Customer Service Management
- Business Development
- Operations Oversight
- Sales Promotion
- Warehouse Management
Languages
English
Full Professional
French
Limited Working
Tamil
Native or Bilingual
Hindi
Limited Working
Telugu
Limited Working
Certification
- Six Sigma Green Belt - 2011-12
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Netsuite
ERP / Tally
Timeline
Regional Operations Manager
Westx Logistics Ltd.
04.2024 - Current
Route Level Dispatch - MTL & Quebec Division
Remco Forwarding Ltd.
04.2023 - 09.2023
Logistics Coordinator
Symbotic LLC
01.2023 - 04.2023
Senior Dispatch /Senior Logistics Coordinator
Western Alliance Logistics
07.2022 - 01.2023
Dispatch /Assistant Manager of Operations
Speedy Transport
04.2021 - 07.2022
National Key Account Manager
LCS Logistics & Customs Services
04.2020 - 03.2021
Senior Customer Support Specialist /Senior Key Accounts Manager
KerryIndev Logistics Pvt. Ltd.
07.2015 - 12.2019
Business Development Officer
Kryptos Technologies Pvt. Ltd.
01.2014 - 07.2015
Business Development Officer
IndiaMart Intermesh Pvt Ltd.
01.2013 - 12.2013
Business Development Officer
Style Spa Furniture Pvt Ltd.
01.2010 - 08.2011
Indian Institute of Planning And Management
MBA from Marketing Management - Sales Skills
Hindustan College of Arts & Science
Bachelor of Science from Computer Applications
- Six Sigma Green Belt - 2011-12
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