Sai Venkata Hemanth Kasibhatla
Hyderabad,Telangana
Summary
Highly productive and efficient Creative Social Media Associate skilled in content creation, analytics interpretation, and audience engagement strategies. Strong communication, adaptability, and creativity to boost brand presence on social media platforms.
Overview
5
5
years of professional experience
Work History
Social Media Associate
Amazon Development Centre IND PVT LTD
Hyderabad , Telangana
04.2017 - 03.2022
- Demonstrated strong leadership skills by fostering collaboration within the team and ensuring everyone stayed informed about process updates.
- Collaborated with the team in attending leadership calls through organized communication sessions.
- Worked alongside key stakeholders to develop business requirements, detailed functional specification documents, and Sops.
- Managed and responded to customer inquiries in a timely manner by monitoring brand conversations on multiple online platforms.
- Oversaw online discussions and provided timely responses to genuine user comments, concerns, and inquiries.
- Collaborated effectively with team members to ideate and contribute valuable insights during strategic and conceptual brainstorming sessions.
- Effectively worked with production team to synchronize advertising and promotional efforts.
- Maintained a composed and professional approach when dealing with demanding customers, ensuring customer satisfaction and resolving issues efficiently.
- Provided support to customers for product selection, order entry, and payment processing.
- Supported in training new team members on handling customer inquiries.
- Implemented active listening strategies to understand the unique demands of each customer and offer tailored solutions.
- Demonstrated exceptional problem-solving skills within a fast-paced call center setting, ensuring prompt resolution of customer inquiries and issues.
- Implemented problem-solving techniques to proactively address customer concerns and resolve issues promptly.
Education
MBA - Finance
University Canada West
Vancouver, BC09-2023
B.COM Computers - Commerce
Swathi Degree College
Hyderabad, Telangana06-2018
Skills
- Social Media Management
- Product Knowledge
- Client Relationship Management
- Account Management
- Team Oversight
- Microsoft Office proficiency
- Bookkeeping knowledge
- Research data management
Timeline
Social Media Associate
Amazon Development Centre IND PVT LTD
04.2017 - 03.2022
MBA - Finance
University Canada West
B.COM Computers - Commerce
Swathi Degree College
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