Saivani Virahsammy
Brampton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Flight Attendant
Westjet Group of Companies
05.2015 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Qualified to work on Boeing 737, 767 & 787 Dreamliner aircrafts
- Certified First Aid + AED
- Recruiter of potential Flight Attendants within the Peer-Selection Team
- French language assessor for Flight Attendants at Westjet and Westjet Encore
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
Human Resources Assistant
Public Service Commission, PSC
01.2021 - 12.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted in-person examination required by the Federal Government
- Answered and redirected emails for office.
- Developed and maintained HR policies and procedures.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Delivered friendly assistance with potential hires throughout their examination process.
Registry Officer
Immigration Refugee Board of Canada
02.2021 - 12.2021
- Performed routine data entry or document management.
- Responded to emails and telephone requests for information from general public, attorneys and other involved parties.
- Helping facilitators check-in during remote hearings
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Finalizing and ensuring the accuracy of reasonings and decisions from Members (Judges)
- Preparing appeal files by scanning, tabbing and printing documents using Adobe
- Tracking and making sure deadlines and service standards are met
Cashier
Walmart Canada
04.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs and promote loyalty programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked personal identifications during alcohol sales.
Citizen Service Agent
Service Canada
08.2009 - 05.2015
- Provide information, advice and guidance on various services offered by the department (Employment Insurance, Passport, Old Age Security and many more)
- Validated and authenticated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Conduct information sessions on Employment research and programs in a group setting
- Recruiter for the Federal Student Work Experience Program (FSWEP) 2014
- Conduct In-person and phone interviews, background/reference checks
Call center agent
Citizenship And Immigration Canada
07.2007 - 08.2009
- Responded to clients' inquiries and application status on Immigration and Citizenship files
- Advised and informed of Citizenship and Immigration Canada's programs (Visitor Extensions, Work Permit, Study Permit, Refugee, Sponsorship, Permanent Residence, etc.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Bachelor of Arts - Major Political Science
Concordia University
Montréal, QC06.2012
Skills
- Adaptability to various work
- Verbal and Written Communication
- Emergency Situations Management
- Public Speaking
- Public Interaction
- Emergency Care
- Interpersonal Communications
- Boarding Coordination
- Active Learning
- Guest Services
- Coaching and Training
- Airline Operations
Certification
- Community Interpretation English/French Training MCIS Language Solutions, Toronto, ON- 2020
Timeline
Registry Officer
Immigration Refugee Board of Canada
02.2021 - 12.2021
Human Resources Assistant
Public Service Commission, PSC
01.2021 - 12.2023
Cashier
Walmart Canada
04.2020 - 05.2021
Flight Attendant
Westjet Group of Companies
05.2015 - Current
Citizen Service Agent
Service Canada
08.2009 - 05.2015
Call center agent
Citizenship And Immigration Canada
07.2007 - 08.2009
Bachelor of Arts - Major Political Science
Concordia University
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