Sai Shekher Vemuri

• Delivered technical support for Verizon customers, utilizing CRM tools and Zendesk to resolve network and internet issues, handling 20-30 customer calls daily.
• Achieved sales targets by promoting and selling smartphones, service plans, and digital subscriptions, contributing to increased revenue and customer satisfaction.
• Collaborated with team members to provide seamless customer service, enhancing Verizon clients' digital experiences across North America.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Developed and executed integrated marketing strategies, including TV, print, and digital campaigns, to increase brand awareness, audience acquisition, and sales conversions.
• Led content creation and editing for social media platforms, ensuring alignment with branding and optimizing posts for engagement and reach.
• Managed marketing efforts for new venture launches, coordinating cross-functional teams to ensure successful product introductions and market entry.
• Planned and executed large-scale marketing events, aligning them with product launches and branding initiatives to boost market visibility.
• Directed social media, digital ads, and traditional media campaigns, optimizing engagement, click-through rates, and ROI through data analysis.
• Conducted market research to uncover trends and consumer insights, providing data-driven recommendations to improve campaign strategies.
• Utilized Google Analytics, SEO, SEM, and email marketing to refine targeting and boost overall campaign performance.
• Managed and optimized annual marketing budgets, ensuring compliance and delivering performance reports to support continuous improvement and maximize impact.

Directed social media initiatives within B2B enterprises, enhancing brand engagement across platforms such as LinkedIn, Twitter, Facebook, and Instagram, resulting in a significant increase in followers and a notable rise in engagement rates.

• Developed and managed a monthly social calendar to support brand evangelism and social engagement through tailored content creation, leading to a substantial boost in post shares and comments.
• Utilized tools like Social Bakers and TalkWalker to analyze social media KPIs, generating monthly and annual reports to identify trends and insights, which improved campaign performance.
• Executed engaging campaigns across social media platforms, capturing diverse consumer insights and driving organic growth, achieving an increase in website traffic from social channels.
• Ensured best practices for social media management, community moderation, and customer service, responding promptly to inquiries and fostering positive online environment, resulting in high customer satisfaction.
• Managed website content and performance, implementing SEO strategies and utilizing HTML for web optimization, along with Google Analytics and Adobe Analytics for web analytics reporting, which improved search engine rankings.
• Led development of social media strategies for Tanla and its subsidiaries, establishing creative best practices to drive channel growth within CPaaS framework, increasing lead generation.
• Implemented customer marketing and employer branding campaigns across social media platforms, aligning efforts with overall business objectives, leading to an increase in brand awareness.
• Coordinated daily social media activities, including content creation, community discussions, and engagement monitoring to maintain active online presence, achieving high level of daily interactions.