Summary
Overview
Work History
Education
Timeline
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Sai Shashank G

Toronto,ON

Summary

  • Dynamics CRM Developer with more than 5 years of focused experience on the Dynamics 365 platform. Customized and configured Dynamics CRM, created custom workflows, and used plugins to offer bespoke solutions. Proven track record of implementing Dynamics CRM solutions for clients in a variety of sectors.
  • My expertise involves building, developing, and optimizing Microsoft Dynamics CRM systems while utilizing technical knowledge and industry best practices. Customized CRM solutions that improve operational efficiency, increase customer interaction and contribute to overall business performance.
  • Exhibited the ability to interact successfully with cross-functional teams throughout my career, leading efforts to gather and analyses requirements, build CRM solutions, and implement specialized features. Expert at configuring, customizing, and extending Dynamics CRM to meet the specific demands of organizations, always putting data integrity, scalability, and security first.
  • Remained updated with the newest improvements in Dynamics CRM and technological trends, ensuring that the solutions created are cutting-edge and matched with the increasing demands of clients. My mission is to help organizations succeed by utilizing my skills to build CRM systems that promote excellence in business operations and customer interactions.

Overview

7
7
years of professional experience

Work History

Dynamics CRM Developer

Publicis Sapient
Toronto, ON
02.2021 - Current
  • Experienced individual in charge of coordinating end-to-end Microsoft Dynamics CRM projects, ensuring effective execution from requirements collection to business implementation
  • Capable of aligning essential entities like as leads, accounts, contacts, and opportunities with business processes
  • Demonstrated competence in customizing system components by configuring forms, views, attributes, relationships, entity mappings, charts, dashboards, and theme customizations using MS Dynamics CRM 9.0 Customization tools
  • Designed sophisticated workflows to meet the needs of unique business processes
  • In UCI, created a custom sitemap for a model-driven Power App, which improved entity navigation and included custom menus
  • JavaScript was used to display Business Intelligence reports within the Dynamics CRM site map smoothly
  • Depolyed plugins using .Net to extend the functionalities of CRM
  • Developed CRM plug-ins (both online and offline) to simplify complicated business processes, check data, and trigger events, resulting in more efficient operations
  • Led the development of Functional Specification Documentation, which included the collection of a variety of data kinds for reporting services
  • Driven the creation of many SSRS reports, including an Audit report, to evaluate CRM usage and performance
  • Collaborated closely with data integration teams to establish a consistent data environment by connecting numerous backend systems with Dynamics CRM
  • Led data migration projects, including moving information from a GIS to Dynamics CRM and facilitating data import/export using MS Excel and MS Dynamics CRM
  • Lead the integration of Twitter with Dynamics CRM for case generation, utilizing Microsoft flows/Power Automate and Azure Cognitive Services for sentiment analysis
  • Managed administrator duties such as monitoring instance service health, resetting and renewing instances, deploying managed solutions, and supplying Dynamics CRM portals
  • Possessed a thorough grasp of portal modification and administrative chores
  • Participated in daily scrum meetings and weekly calls with Senior Management, actively contributing to conversations about project progress and ensuring alignment with organizational objectives.

Dynamics CRM Analyst

Marlabs LLC
Bangalore, IN
04.2017 - 05.2020
  • Developed and customized Dynamics CRM solutions to provide maximum performance and productivity
  • Designed and deployed bespoke workflows and plugins, utilizing Power Apps and Power Automate to easily link Dynamics CRM with other apps
  • End-users received technical help and training, facilitating a seamless transfer and successful usage of the CRM system
  • Collaborated closely with project management to achieve project completion on schedule, adding to the overall success of CRM installation
  • Created processes to automate numerous corporate procedures, increasing productivity and minimizing manual chores
  • Used SSRS to create complicated reports, which were then uploaded to MS CRM (both on-premises and online) for increased data analysis
  • Created ODATA endpoints for important CRM entities, allowing for easier data access and connection with external systems
  • Created Jscript libraries for different data changes and validations, assuring data quality and integrity inside the CRM system
  • Developed a strong security model adapted to the manufacturing environment, with data confidentiality and integrity as top priorities
  • Developed Charts, views, reports, and dashboards to improve data visualization and provide actionable insights
  • Created users, roles, and business units, imported accounts, and managed ownership assignments during the initial setup of the production environment
  • Designed and produced training materials for the final client, ensuring a comprehensive understanding of the CRM system's functionalities and features.

Education

Bachelors in Information Technology -

Guru Nanak Intuitions of Technical Campus

Diploma in Information Technology Business Analytics -

Conestoga College

Timeline

Dynamics CRM Developer

Publicis Sapient
02.2021 - Current

Dynamics CRM Analyst

Marlabs LLC
04.2017 - 05.2020

Bachelors in Information Technology -

Guru Nanak Intuitions of Technical Campus

Diploma in Information Technology Business Analytics -

Conestoga College

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Sai Shashank G