Sai Shankar Aayush Cheruvu
Market Associate
Cambridge,ON
Summary
Reliable candidate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
IT Service Desk Analyst
Sampradaa
05.2023 - 08.2023
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Cultivated warm relationships with all customers.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Network Support Engineer
Mphasis
09.2022 - 03.2023
- Supported users in setup and configuration of wireless bridge networks.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Network Engineer Trainee
Aruba
06.2022 - 08.2022
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Network Engineer Intern
V5Techsols
08.2021 - 03.2022
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
Education
PG Diploma - IT Network Security
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON07.2025
Skills
- Conflict Resolution
- Adaptability
- Team Collaboration
- Service Desk Experience
- Customer Service
- Customer Success Management
- Help Desk Support
- System Monitoring
- Software Support
- Desktop Support
Languages
English
Native or Bilingual
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
IT Service Desk Analyst
Sampradaa
05.2023 - 08.2023
Network Support Engineer
Mphasis
09.2022 - 03.2023
Network Engineer Trainee
Aruba
06.2022 - 08.2022
Network Engineer Intern
V5Techsols
08.2021 - 03.2022
PG Diploma - IT Network Security
Conestoga College Institute of Technology And Advanced Learning
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