Sai Satya Hemadribatla
Dieppe,NB
Summary
Dedicated and results-oriented Assistant Manager with over two years of experience in retail operations. A proven leader with a track record of driving sales, optimizing performance, and enhancing customer satisfaction. Skilled in team building, communication, and problem-solving, with a passion for delivering exceptional service and achieving organizational goals. Proficient in managing diverse teams, implementing strategic initiatives, and fostering a collaborative work environment. Adept at adapting to changing business needs and driving continuous improvement to maximize efficiency and profitability. Ready to leverage expertise to contribute to the success of a dynamic retail team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Call It Spring
09.2023 - Current
- Managed day-to-day operations of the Call It Spring store, overseeing sales activities, inventory management, and customer service initiatives.
- Achieved and exceeded KPI targets for handbag sales and shoe care products, consistently meeting or surpassing monthly sales goals by 15% on average.
- Developed and implemented targeted sales strategies to drive handbag sales, including bundling promotions with shoe purchases and cross-selling accessories, resulting in a 20% increase in handbag sales revenue within the first quarter.
- Implemented visual merchandising standards to enhance product presentation and drive sales, resulting in a 10% increase in average transaction value for shoe care products.
- Trained and coached sales associates on product knowledge, sales techniques, and customer engagement strategies, empowering them to effectively promote handbags and shoe care products to customers.
- Successfully managed store opening and closing procedures, ensuring adherence to company standards and policies for security, cash handling, and inventory management.
Team Leader
Hudson's Bay Company, HBC
05.2022 - 08.2023
- Developed and implemented sales strategies for the women's clothes, jewelry, watches, handbags, and shoes departments, resulting in a 15% increase in overall departmental revenue within the first year.
- Led a team of 10 sales associates across each department, providing guidance, coaching, and performance feedback to ensure the achievement of individual and team sales targets.
- Implemented a customer engagement program focused on upselling and cross-selling, resulting in a 20% increase in average transaction value across all departments.
- Analyzed sales data and customer feedback to identify trends and opportunities, leading to the introduction of new product lines and promotional campaigns that drove incremental sales growth.
- Established and monitored key performance indicators (KPIs) such as sales per square foot, conversion rate, and average transaction value, regularly reviewing performance metrics with team members to track progress and identify areas for improvement.
Head Cashier Supervisor
Loblaw Companies
12.2021 - 04.2022
- Implemented targeted training programs for cashiers, resulting in a 20% increase in average transaction speed and a 15% reduction in transaction errors.
- Developed and executed a customer service improvement initiative, resulting in a 25% increase in customer satisfaction scores over a six-month period.
- Strategically allocated cashier shifts based on peak traffic times, leading to a 10% reduction in wait times during peak hours and improved customer experience.
- Train, mentor, and supervise a team of cashiers, providing ongoing coaching and feedback to optimize performance, enhance customer service skills, and promote a positive work environment.
- Manage cash handling procedures, including opening and closing registers, reconciling cash drawers, and preparing bank deposits, while maintaining strict accuracy and accountability.
HR Recruiter
Infosys BPM
10.2020 - 11.2021
- Proactively source, screen, and recruit candidates for various positions within the organization, utilizing a variety of recruitment methods such as job boards, social media, networking events, and employee referrals.
- Collaborate closely with hiring managers to understand their staffing needs and develop tailored recruitment strategies to attract top talent.
- Conduct thorough interviews and assessments to evaluate candidates' qualifications, skills, and cultural fit, ensuring alignment with company values and job requirements.
- Manage the full recruitment lifecycle, from initial candidate contact to job offer negotiation and onboarding, providing guidance and support to both candidates and hiring managers throughout the process.
- Utilize applicant tracking systems (ATS) and other recruitment tools to maintain accurate and up-to-date candidate records, track recruitment metrics, and generate reports for management review.
Education
Post Graduate Diploma - Global Business Management
Seneca College of Applied Arts And Technology
North York, ONBBA - Business Administration And Management
Aditya Business School
IndiaSkills
- Leadership
- Communication
- Organizational Skills
- Problem-Solving
- Customer Service
- Team Building
- Sales and Marketing
- Financial Management
- Adaptability
- Attention to Detail
- Conflict Resolution
- Technical Proficiency
Certification
Human Resource Management certification - VSkills
Timeline
Assistant Manager
Call It Spring
09.2023 - Current
Team Leader
Hudson's Bay Company, HBC
05.2022 - 08.2023
Head Cashier Supervisor
Loblaw Companies
12.2021 - 04.2022
HR Recruiter
Infosys BPM
10.2020 - 11.2021
Post Graduate Diploma - Global Business Management
Seneca College of Applied Arts And Technology
BBA - Business Administration And Management
Aditya Business School
Similar Profiles
Selena BeilahahSelena Beilahah
SALES ASSOCIATE at CALL IT SPRINGSALES ASSOCIATE at CALL IT SPRING
Sarina AryalSarina Aryal
Sales Associate at Call It SpringSales Associate at Call It Spring
Wuraoluwa OlatundeWuraoluwa Olatunde
Sales Associate at CALL IT SPRINGSales Associate at CALL IT SPRING