Sairy Martínez

• Train and onboard new associates as a Learning Ambassador, ensuring a strong start and long-term retention.
• Lead team members and oversee operational flow in the absence of management.
• Manage the SWA Ramp Up and Ramp Down process, ensuring staffing and packages align with real-time demand.
• Receive, scan, and sort packages for route assignment across Amazon Flex and DSP delivery methods.
• Assist drivers with operational and logistical issues to ensure timely departures and deliveries.
• Process and sort undelivered packages for re-dispatch based on current delivery windows and status.

SPECIAL PROJECTS & ACHIEVEMENTS

• Collaborated with management on a special project to remove and replace over 3,000 damaged totes, significantly improving the efficiency of the picking and staging processes.
• Took initiative in leading Same Day operations, ensuring packages met customer promise times under tight deadlines.
• Recognized by managers for: supporting on-time SWA dispatch while under headcount; practicing safe behaviors consistently; demonstrating outstanding perseverance during high-volume, high-pressure operations.
• Frequently trusted with responsibilities that support continuous improvement in safety, speed, and customer satisfaction.