Sai Rachana Ikkurthi
Toronto
Summary
Offering excellent interpersonal and communication skills, with strong desire to learn and grow in customer support environment. Brings ability to quickly adapt to new technologies and software, ensuring seamless customer interactions. Ready to use and develop problem-solving and multitasking abilities in [Customer Support Executive] role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Executive
Elocity Technologies
03.2023 - 11.2023
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
PG Diploma - Cyber Security
Sault College of Applied Arts And Technology
Toronto, ON08.2025
Bachelors in Technology - Computer Science
Sri Venkateswara College of Engineering For Women
Tirupati, Andhra Pradesh05.2023
Skills
- Complaint handling
- Complaint resolution
- Front-end supervision
- Empathy display
- Customer inquiry management (CIM)
- Software navigation
- Customer service
- Data management
- Microsoft office
- Call documentation
- Data entry
- Product education
Languages
English
Full Professional
Certification
- Amazon Web Services (AWS) Certified Solutions Architect
Timeline
Customer Support Executive
Elocity Technologies
03.2023 - 11.2023
PG Diploma - Cyber Security
Sault College of Applied Arts And Technology
Bachelors in Technology - Computer Science
Sri Venkateswara College of Engineering For Women
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