Saira Faraz
Brampton,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
Advanced Computers Services
06.2015 - 01.2018
- Handled average of 20 calls per day with high level of professionalism and customer satisfaction
- Managed 50+ correspondence items (emails, letters, etc.) per month, ensuring timely and accurate responses
- Coordinated services for 10-20 clients and implemented calendar management system that increased team productivity by 35%
- Streamlined multiple administrative tasks, reducing processing time by 65%.
Customer Service Representative
TIMELY PERSONNEL
04.2018 - 03.2021
- Facilitated 25+ client meetings per month, collecting necessary data and establishing streamlined processes
- Maintained 100% adherence to business policies, safeguarding sensitive information with utmost confidentiality
- Received client satisfaction rating of 85% based on surveys, indicating high levels of satisfaction with communication and transitions
- Coordinated transitions for 10+ projects, ensuring smooth handovers and minimal disruption to business operations.
Education
Google IT Support Professional Certificate - Information Technology
Npower Canada
Toronto, ON08.2022
Bachelor of Arts - Arts and Humanities
University of Karachi
Karachi, Pakistan2010
Skills
- Technical Skills
- Operating Systems: Windows, Android, iOS
- Mac OS, Linux
- Applications & Tools: ServiceNow, Microsoft
- Project Management Fundamentals: Agile, Waterfall, Scrum
- Collaboration Tools: Slack, Microsoft
- Teams, Asana, Trello
Timeline
Customer Service Representative
TIMELY PERSONNEL
04.2018 - 03.2021
Office Administrative Assistant
Advanced Computers Services
06.2015 - 01.2018
Google IT Support Professional Certificate - Information Technology
Npower Canada
Bachelor of Arts - Arts and Humanities
University of Karachi
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