Sai Pavan TS

• Deliver high-quality customer service by responding to customer inquiries, requests, and complaints in a fast-paced service environment.
• Identify customer needs and provide accurate information to ensure positive customer experiences and satisfaction.
• Resolve customer issues using effective communication and problem-solving techniques, escalating non-standard issues when required.
• Perform transaction-related activities with a high level of accuracy and attention to detail.
• Utilize CRM systems to document customer interactions, maintain records, and ensure timely follow-ups.
• Collaborate with team members to improve service delivery processes and support operational excellence.

Key Achievement:

• Consistently maintained professionalism and service quality during peak hours while meeting performance expectations.

• Acted as a daily point of contact for employees and customers, addressing inquiries and ensuring timely resolution of administrative and payroll-related issues.
• Maintained accurate customer and employee records in compliance with company policies and regulatory standards.
• Supported payroll processing, attendance tracking, and reporting for 80+ employees across multiple locations.
• Handled confidential financial and personal information with discretion and integrity.
• Prepared daily reports and summaries to support management decision-making and operational efficiency.
• Proactively followed up with stakeholders to clarify concerns and improve communication flow across departments.