Saintil Francois
Toronto
Summary
Dynamic concierge with a strong work ethic at Francia IX, adept at delivering exceptional customer service and fostering relationships. Skilled in problem-solving and fluent in multiple languages, I excelled in creating inclusive experiences for diverse clientele while maintaining comprehensive knowledge of local attractions to enhance guest satisfaction.
Overview
5
5
years of professional experience
Work History
Concierge
Francia IX
06.2019 - 01.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Education
No Degree - Security
PASSS SECURITY SCHOOL
FLORIDA USA 11-2024
High School Diploma -
College Lumiere Mixte
Miragôane, Haiti08-2006
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Hospitality
- Relationship building
- Fluent in multiple languages
- Housekeeping
- Social media networking
- Housekeeping collaboration
- Strong interpersonal skills
- Multitasking
- Teamwork and collaboration
Languages
English
Professional Working
French
Full Professional
Spanish
Full Professional
Interests
- Cooking
- Blogging/Vlogging
Timeline
Concierge
Francia IX
06.2019 - 01.2024
No Degree - Security
PASSS SECURITY SCHOOL
High School Diploma -
College Lumiere Mixte
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