Saint-clair Itanje Matemb
Dorval,QC
Summary
Dynamic and detail-oriented Airport and Logistic Operations Officer with over 10 years of experience in ensuring the seamless and efficient operation of airport and cargoes activities. Proficient in managing flight schedules, logistics services, security protocols, and cargo handling with a commitment to safety and customer satisfaction. Recognized for excellent communication skills, problem-solving abilities, and a strong focus on delivering exceptional customer experiences. Ready to bring a proactive approach and a passion for work to your team, ensuring smooth operations and high standards of service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
AIRPORT OPERATIONS OFFICER
CAMPORT PLC
10.2014 - 06.2024
- Coordinated the efficient handling of over 10,000 pieces of baggage per month, ensuring minimal delays and losses
- Improved on-time departure rate by 15% through effective coordination and scheduling.
- Enhanced passenger satisfaction scores by 20% by resolving complaints promptly and professionally
- Led a team to achieve a 95% success rate in meeting tight flight schedules during peak travel periods.
Cargo Supervisor Logistics
CAMPORT PLC
10.2015 - 06.2024
- Packed, crated and prepared orders to load on aircraft.
- Addressed customer inquiries promptly, providing accurate information about shipment status or resolution of any issues encountered during transit.
- Verified documentation and condition of cargo to verify achieved quality standards.
- Supervise the movement of cargo and baggage on and off aircraft and transported cargo between trailers, air cargo facilities and other aircraft.
- Collaborated with other supervisors to optimize cross-functional workflows and achieve operational excellence.
- Reduced cargo damage incidents with meticulous handling, proper storage, and regular inspections.
Warehouse Associate
PRIVATE VENTURES PLC
07.2012 - 09.2015
- Reduced order processing time by 30% by reorganizing warehouse layout and optimizing workflow.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Logistics Officer
COMCO SARL
01.2011 - 06.2012
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Established strong relationships with suppliers and carriers, fostering collaboration for improved service levels and cost reductions.
- Managed import/export documentation processes to ensure timely clearance of goods through customs, reducing potential delays or penalties.
- Generated payments for program-related activities to keep accurate records of financial expenditure.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
Higher National Diploma in Transport & Logistics Management -
CAMBRIDGE INSTITUTE OF PROFESSIONALTRAINING
BUEA, CAMEROON12.2011
Skills
- Communication and Coordination
- Time management expertise
- Team Leadership Capabilities
- Ramp Operations Management
- Crisis management experience
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Relationship Building
- Interpersonal Skills
Languages
English
Native or Bilingual
French
Professional Working
Certification
CAMPORT PLC
●Basic Aviation Security/Dangerous Goods Training. October 2015
●passenger Document Check Training. June 2017
LinkedIn Learning
●Service customers through chats and text ●Handling Abusive customers. April 2019
Disaster Ready Online Training
●Managing Travel in a Crisis. June 2021 ●Human Trafficking in Emergencies. July 2021
Timeline
Cargo Supervisor Logistics
CAMPORT PLC
10.2015 - 06.2024
AIRPORT OPERATIONS OFFICER
CAMPORT PLC
10.2014 - 06.2024
Warehouse Associate
PRIVATE VENTURES PLC
07.2012 - 09.2015
Logistics Officer
COMCO SARL
01.2011 - 06.2012
Higher National Diploma in Transport & Logistics Management -
CAMBRIDGE INSTITUTE OF PROFESSIONALTRAINING
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