SAINTA MONICA
Mississauga,Canada
Summary
Dynamic professional with cross-functional expertise in accounting, claims, HR, and client relations. Proven ability to manage accounts, resolve escalations, streamline HR processes, and build strong client relationships, delivering accurate and timely results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Accountant
Amir Group of Companies
Brampton, Canada
07.2023 - Current
- Managed full-cycle AR and supported AP ensuring accuracy and compliance with company policies.
- Handled vendor invoicing, customer invoicing, and timely processing of payments and collections.
- Conducted credit checks and set up new customer and vendor accounts.
- Oversaw intercompany transactions, reconciliations, and quota/trading-related accounting activities.
- Monitored outstanding receivables and ensured prompt collection of payments to optimize cash flow.
- Performed vendor account reconciliations and resolved discrepancies in a timely manner.
- Coordinated internally with cross-functional teams to ensure accurate and timely invoicing and payment cycles.
- Processed GL entries, reconciled accounts using Microsoft Dynamics 365 Business Central, and managed remote cheque deposits
- Reconciled bank accounts regularly to ensure the accuracy of financial records.
- Supported month-end and year-end closing processes related to AR/AP.
Claims Representative
Crawford & Company
Waterloo, Canada
09.2021 - 07.2023
- Examined accounts and evidence to determine integrity and accuracy of information of policy holders for the purpose of setting up new claims into the system.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Verified client information by analyzing existing evidence on file.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Collaborated with insurance adjusters to resolve complex claim issues.
Training Coordinator
Ernst & Young
Cochin, India
06.2019 - 04.2021
- Managed learner and facilitator records in SuccessFactors (SF) Learning Management System (LMS), including registration, amendments, scheduling, and credit assignments, ensuring accuracy and compliance with internal policies.
- Coordinated with facilitators and participants across regions to schedule, enroll, and deliver training sessions using SF, LMS, and ServiceNow.
- Hosted and supported virtual training sessions for diverse business units and geographies, ensuring smooth execution and participant engagement.
- Monitored and evaluated training effectiveness through feedback surveys and assessment tools, providing insights to enhance program quality and learner experience.
- Directed learners to appropriate resources, responded to inquiries, and provided ongoing support to ensure seamless learning sessions.
- Coordinated with internal stakeholders and global learning teams to ensure training delivery aligned with EY’s talent development strategy.
- Maintained accurate documentation and reporting in SF and LMS to support compliance, audit readiness, and performance tracking
HR Executive
Wipro technologies
Cochin, India
09.2016 - 06.2019
- Served as L2 Subject Matter Expert (SME) for employee benefits, resolving complex and escalated queries.
- Managed end-to-end HR queries and escalations across onboarding, payroll, leave, appraisals, benefits, insurance, and exit processes.
- Provided onshore and offshore HR support via email and calls, ensuring SLA adherence and employee satisfaction.
- Administered and maintained employee data in SAP, ensuring accuracy, compliance, and timely updates.
- Acted as the point of escalation for L1 teams, providing guidance, training, and resolution support.
- Collaborated with senior management to drive policy changes, process improvements, and HR service innovations.
- Supported the full employee lifecycle, enhancing service delivery and employee experience.
Client Relation Executive
Limenzy Technologies
Calicut, India
07.2015 - 07.2016
- Interacted with clients to gather business requirements for website design and development projects, ensuring alignment with brand identity and goals.
- Acted as a liaison between clients and the design/development teams, translating technical details into client-friendly communication and ensuring timely project delivery.
- Generated leads and expanded client base through professional networks, social media, and referrals, contributing to overall business growth.
- Enhanced client satisfaction and retention by providing ongoing support, addressing concerns promptly, and identifying opportunities for website upgrades or additional services.
- Onboarded and trained new employees on administrative procedures, company policies, and client service standards to improve team efficiency and project coordination.
Claims Associate
Allianz Cornhill
Trivandrum, India
05.2014 - 06.2015
- Input and authorize payment and settle claims within agreed authority level, in accordance with company procedures and regulatory requirements, ensuring a high standard of customer service.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
Education
Post-Graduate Diploma - Global Business & Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON12-2022
Bachelor of Engineering - Electronics And Communication
N.G.P Institute of Technology
Coimbatore, India05.2013
Skills
- Financial Operations
- ERP and tools proficiency – SAP, Microsoft Dynamics 365 Business Central, Google Sheets, and SharePoint
- Data Management & Reporting
- Client Relationship Management
- Collection & Payment Management analytical & Problem-Solving Skills
- Communication & Collaboration
- Adaptability & Flexibility
- Attention to Detail
References
References available upon request.
Timeline
Accountant
Amir Group of Companies
07.2023 - Current
Claims Representative
Crawford & Company
09.2021 - 07.2023
Training Coordinator
Ernst & Young
06.2019 - 04.2021
HR Executive
Wipro technologies
09.2016 - 06.2019
Client Relation Executive
Limenzy Technologies
07.2015 - 07.2016
Claims Associate
Allianz Cornhill
05.2014 - 06.2015
Post-Graduate Diploma - Global Business & Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Engineering - Electronics And Communication
N.G.P Institute of Technology
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