Sainath Ganji
Summary
Compassionate healthcare professional with a track record of delivering high-quality patient care and optimizing operational efficiency. Proficient in clinical and administrative management, leading interdisciplinary teams, and fostering stakeholder collaboration. Known for meticulous record-keeping and strong problem-solving skills. Eager to contribute expertise to a Patient Care roles, enhancing patient experiences and driving organizational success.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart
06.2022 - Current
- Achieved more than 95% accuracy rate for new prescriptions, managing refill request processing, adjudicating claims to Third-party payors in accordance with Pharmacy Standards of practice.
- Proficiently managed insurance claims, executed medication adjudications, and resolved discrepancies for seamless transactions, ensuring adherence to regulatory guidelines.
- Processed average of more than 50 prescriptions per day, adhering to Standard operating procedures, and submitting orders (e.g., medications, OTCs, special orders) except for controlled drugs and narcotics
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Successfully resolved average of more than 25 technical issues per week by contacting IT Service Desk or Third-Party adjudicators as required, resulting in improved efficiency and customer satisfaction.
- Promptly handled average of 50 customer inquiries and complaints per day with 98 % customer satisfaction rate.
- Maintained accurate and complete patient records, including prescription history and medical conditions, resulting in 100% compliance rate with regulatory requirements.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow. Stayed updated on pharmaceutical products, providing informed assistance to enhance the overall customer experience.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Oversaw inventory, restocking shelves, conducting routine checks, and notifying pharmacists of low stock levels for an organized workspace.
- Handled administrative tasks, including insurance claims processing, maintaining patient records, and ensuring privacy compliance.
- Fostered efficient communication with healthcare professionals, insurance providers, and customers for streamlined pharmacy operations.
Customer Service Representative
Toronto Transit Commission
01.2022 - Current
- Assisted in providing excellent customer service to transit riders by answering inquiries, resolving complaints, and addressing concerns related to fares, schedules, routes, and transit policies
- Proactively identified and assisted customers who appeared lost or confused, utilizing exceptional communication and interpersonal skills to provide clear and accurate directions to large crowds and groups at outdoor events
- Maintaining high level of professionalism and confidentiality in all customer interactions and ensure compliance with organizations policies and procedures
- Participated in training programs and professional development opportunities to enhance customer service skills and stay current with industry trends and best practices.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pharmacy Intern
Shoppers Drug Mart
05.2022 - 06.2022
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided friendly customer service at drop-off and pick-up counters.
- Used pharmacy software to enter prescription and insurance information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
Education
Post Graduate Diploma - Healthcare Leadership-Canadian Context
Sault College of Applied Arts And Technology
Toronto, ONBachelor of Science - Pharmacy
Anurag Group of Institutions
HyderabadSkills
- Creative problem solving / leadership
- Insurance Billing
- Customer Service
- Ms office
- Ms Excel
- Ms Word / Powerpoint
- Ms Outlook
- Professional telephone demeanor
- Technical Support
- Insurance Collaboration
- Processing Payments
Accomplishments
- Healthcare IT Support-The Johns Hopkins university
Timeline
Pharmacy Assistant
Shoppers Drug Mart
06.2022 - Current
Pharmacy Intern
Shoppers Drug Mart
05.2022 - 06.2022
Customer Service Representative
Toronto Transit Commission
01.2022 - Current
Post Graduate Diploma - Healthcare Leadership-Canadian Context
Sault College of Applied Arts And Technology
Bachelor of Science - Pharmacy
Anurag Group of Institutions
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