Saina Haji
Toronto,Canada
Summary
Multilingual and client-focused professional with experience in both luxury retail and financial services, known for delivering exceptional customer experiences and executing transactions with accuracy and attention to detail. Skilled in relationship building, problem solving, and digital systems, with a proven ability to connect with diverse clients in fast-paced environments. Developed a strong foundation in banking as a Teller at Diamond Trust Bank and advanced customer engagement expertise through luxury sales roles at Estée Lauder and Läderach. Dedicated to professionalism, integrity, and helping clients achieve their goals through trusted financial advice and personalized service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Läderach
11.2025 - Current
- Delivered premium client service to over 50+ customers daily, driving repeat sales and brand loyalty.
- Processed $2K+ in daily transactions with 100% cash-handling accuracy and adherence to company standards.
- Maintained store presentation and compliance with loss prevention and food safety policies.
- Supported team efficiency by restocking inventory and assisting during peak hours.
Third Key Holder
Estee Lauder
05.2023 - 05.2024
- Delivered exceptional customer service while maintaining luxury brand standards.
- Managed store presentation, inventory, and visual merchandising to support sales.
- Conducted inventory checks and ensured accurate stock levels.
- Drove sales through upselling, product recommendations, and client engagement.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
Brand Ambassador
Niya Beauty
12.2021 - 04.2022
- Promoted brand through professional services and social media engagement.
- Built client trust and increased referrals through personalized interactions.
- Maintained consistent brand messaging and visual standards.
- Supported sales growth through events, product demonstrations, and promotions.
Bank Teller
Diamond Trust Bank
11.2020 - 04.2021
- Processed high-volume transactions with accuracy and professionalism.
- Balanced cash drawers and maintained error-free financial records.
- Assisted clients with inquiries and provided clear service information.
- Built trust by ensuring confidentiality and security of client data.
Cashier
Swiss Chalet
10.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
UNIQLO
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Humber College
North12-2025
High School Diploma -
Canadian Beauty College
Toronto Ontario04-2019
Skills
- Exceptional Customer Service
- Cash Handling
- Customer Service Management
- Team Training & Leadership
- Digital Literacy & Adaptability
- Problem Solving & Communication
- Sales & Upselling Strategies
- Conflict Resolution
- Ethical & Confidential Conduct
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Swahili
Native or Bilingual
Timeline
Sales Associate
Läderach
11.2025 - Current
Third Key Holder
Estee Lauder
05.2023 - 05.2024
Brand Ambassador
Niya Beauty
12.2021 - 04.2022
Bank Teller
Diamond Trust Bank
11.2020 - 04.2021
Cashier
Swiss Chalet
10.2019 - 02.2020
Sales Associate
UNIQLO
10.2019 - 01.2020
High School Diploma -
Canadian Beauty College
High School Diploma -
Humber College