Sai Mounika Alluri
Kitchener,ON
Summary
Detail-oriented dental office administrator skilled in patient scheduling, insurance processing, and effective communication. Proven ability to streamline operations and enhance customer service.
Overview
7
7
years of professional experience
Work History
Dental office Administartor
Toothworks Fairview Park Dental
Kitchener
11.2022 - Current
- Managed patient scheduling and appointment confirmations for efficient office flow.
- Addressed patient inquiries and delivered high-quality customer service at front desk to enhance patient satisfaction.
- Processed insurance claims and verified patient eligibility for services.
- Coordinated communication between dental staff and patients to ensure clear understanding.
- Maintained accurate patient records and updated information in electronic systems.
- Assisted in billing and collection processes to support office financial health.
- Implemented office procedures to enhance operational efficiency and workflow.
- Trained new administrative staff on office policies and software usage effectively.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Monitored accounts to identify aging balances and insurance payment issues, facilitating timely resolutions.
- Monitored office supplies and reordered items to ensure availability for dental procedures.
- Maintained an organized office environment by organizing supplies, stocking shelves, and ordering new materials when necessary.
- Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
- Processed insurance claims and ensured accurate payments were received promptly to maintain financial health.
- Greeted patients and provided patient forms to be completed before their appointment.
- Reviewed invoices for accuracy prior to submitting payment requests for approval.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Verified patient information was up-to-date prior to each visit.
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciling bank deposits.
- Prepared financial statements for patients as needed, including estimates of future treatments and costs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Dentist
Nakshatra Dental Care
Tanuku, Andhra Pradesh, India
06.2019 - 08.2022
- Executed complex dental procedures, including root canals, extractions, and crown placements, ensuring optimal patient outcomes.
- Conducted root canals, extractions, fillings, crowns and other restorative procedures.
- Provided comprehensive dental examinations and diagnoses for diverse patient needs.
- Executed preventive dental care and treatments to maintain oral health standards.
- Performed patient examinations, charted dental history and developed treatment plans.
- Examined patients' teeth, gums and oral tissue to identify and diagnose conditions.
- Educated patients on oral hygiene practices and post-treatment care protocols.
- Explained procedures, answered questions and administered additional pain relief to help patients feel comfortable.
- Provided emergency care for toothaches or broken teeth.
- Took x-rays to identify areas of decay or other abnormalities in the mouth.
- Analyzed X-rays and reviewed patients' health backgrounds to devise appropriate treatment course.
- Prescribed medications and antibiotics to treat infections or pain relief associated with dental work.
- Managed patient records and treatment plans in dental practice management software to streamline patient care and enhance record accuracy.
- Collaborated with dental hygienists to optimize patient treatment workflows.
- Scheduled follow-up appointments to monitor progress of treatments or surgeries performed.
- Implemented infection control measures to ensure a safe treatment environment.
- Ensured all safety protocols were met when performing any type of procedure.
- Maintained accurate records of patient visits in electronic health records system.
- Took impressions for dental appliances and sent prosthesis to outside dental labs.
- Prepared patients for procedures by administering pain control medications and sedatives.
- Oversaw the sterilization and maintenance of dental instruments and equipment, ensuring a safe and hygienic work environment.
- Kept up-to-date on advances in dentistry by attending seminars and conferences.
Education
Post-Baccalaureate Diploma - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener02-2024
Skills
- Patient scheduling
- Appointment scheduling
- Insurance processing
- Insurance verification
- Claims processing
- Billing procedures
- Billing management
- Payment collection
- Records management
- Dental software usage
- Dental software proficiency
- Report generation
- Office organization
- Procedure implementation
- Effective communication
- Relationship management
- Time management
- Attention to detail
- Problem solving
- Reception duties
Timeline
Dental office Administartor
Toothworks Fairview Park Dental
11.2022 - Current
Dentist
Nakshatra Dental Care
06.2019 - 08.2022
Post-Baccalaureate Diploma - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning