SAIMA ZEBA ESHA
Sudbury,Canada
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Administrative Assistant/Receptionist
Panoramic Properties
06.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for office
- Scheduled appointments, meetings, and events for management staff
- Maintained accurate department and customer records
- Prepared and prioritized calendars and correspondence
- Organized both physical and digital files and updated reports to coordinate project materials
- Composed correspondence, reports and meeting notes
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
Customer Service Specialist
Eastlink
01.2023 - 06.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Helped customers open accounts, make deposits, update information and carry out a range of routine actions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Answered inbound calls, chats and emails to facilitate customer service
Junior Technology Specialist
eGeneration Limited
05.2021 - 11.2022
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
- Documented repair processes and helped streamline procedures for future technical support actions
- Execute, Manage, Migrate, Administration and troubleshoot of Microsoft 365 workloads (Exchange Online, Microsoft TEAMS, OneDrive, App for Enterprise and so on)
- Ensure both Physical and Remote IT support services for clients
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Walked individuals through basic troubleshooting tasks.
Education
Master of Science - Computational Sciences
Laurentian University
Greater Sudbury, ON08.2024
Bachelor of Science - Computer Science & Engineering
American International University Bangladesh
08.2021
Skills
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Creative Problem Solving
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Office Administration
- Computer Skills
- Data Entry
- Customer Service
- Administrative Support
- Microsoft Word
- Time Management
- File Organization
- Customer and client relations
- Microsoft Office Suite
- Office Management
- Professional Communication
- Dedicated Team Player
- Appointment Scheduling
Languages
English
Full Professional
Timeline
Administrative Assistant/Receptionist
Panoramic Properties
06.2023 - Current
Customer Service Specialist
Eastlink
01.2023 - 06.2023
Junior Technology Specialist
eGeneration Limited
05.2021 - 11.2022
Bachelor of Science - Computer Science & Engineering
American International University Bangladesh
Master of Science - Computational Sciences
Laurentian University
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