Sai Manideep Vallabhaneni
Toronto,ON
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
AMAZON DELIVERY STATION
11.2023 - 01.2024
- Picking the packages from the conveyor, packing them and staging them in the respective area
- Wiping the staging carts, unloading the trailers and loading up empty carts
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Crew Member
MCDONALD’S
10.2022 - 04.2023
- Worked on the front counter serving customers with their orders
- Preparing drinks, working for delivery orders and resolving the issues of the customers
- Collaborated with group individuals to guarantee smooth operations and convey fabulous client benefits
- Illustrated versatility and responsibility in a high-pressure environment, rapidly altering to changes in client stream
Customer Service Representative
TATA CONSULTANCY SERVICES LTD.
08.2021 - 07.2022
- Provided exemplary customer service to clients, addressing inquiries, and resolving issues efficiently and courteously
- Established and nurtured strong client relationships by actively listening to their concerns and recommending appropriate solutions
- Proficiently utilized digital banking tools to enhance the client experience and facilitate reliable customer support
- Collaborated with team members to ensure adherence to banking regulations
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
TELEPERFORMANCE
09.2020 - 06.2021
- Demonstrated exceptional communication skills by handling customer inquiries, resolving issues and providing accurate information promptly
- Collaborated with fellow managers to achieve performance goals, share best practices, and contribute to a positive team environment
- Participated in training sessions and provided feedback on program improvements
- Managed inbound and outbound customer calls to Teleperformance and handled routine credit card inquiries, financial processing, online banking and account management, with special emphasis on past due invoices
- By collecting late fees while providing excellent customer service, we were able to build customer loyalty through personalized customer interactions
- Promptly responded to inquiries and requests from prospective customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
SUPPLY CHAIN MANAGEMENT - GLOBAL
GEORGIAN COLLEGE
Toronto, ON04.2024
INTERNATIONAL BUSINESS MANAGEMENT -
FLEMING COLLEGE
Peterborough, ON04.2023
BACHELOR’S - ELECTRONICS AND COMMUNICATION
MVGR COLLEGE OF ENGINEERING
ANDHRA PRADESH06.2020
Skills
- MS Office
- Canvas
- Customer Service
- Sales
- Multitasking
- Problem Solving
- Team Player
- Attention to Details
- Time Management
Languages
English
Full Professional
Timeline
Warehouse Associate
AMAZON DELIVERY STATION
11.2023 - 01.2024
Crew Member
MCDONALD’S
10.2022 - 04.2023
Customer Service Representative
TATA CONSULTANCY SERVICES LTD.
08.2021 - 07.2022
Customer Service Representative
TELEPERFORMANCE
09.2020 - 06.2021
INTERNATIONAL BUSINESS MANAGEMENT -
FLEMING COLLEGE
SUPPLY CHAIN MANAGEMENT - GLOBAL
GEORGIAN COLLEGE
BACHELOR’S - ELECTRONICS AND COMMUNICATION
MVGR COLLEGE OF ENGINEERING
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