Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

SAIMA HUSSAIN

Surrey

Summary

Looking for a rewarding and challenging career that will best suit my experience and skill set. I have extensive customer service and administrative experience. Many years experience in collections and account receivables. Being fluent in both English and Hindi has always been advantageous personally and professionally, as I'm able to communicate at a professional level on both.

Overview

24
24
years of professional experience

Work History

Traffic Clerk

Lineage Transport
01.2025 - 03.2025
  • Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
  • Coordinated broad-scale revisions to deficiencies in team productivity.
  • Disseminated information about system-wide changes eloquently and concisely.
  • Built project timelines, team delegation plans and provided instructions for task completion.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Handled day-to-day shipping and receiving overseeing more than 2500 packages per day.

Office Administration

Tyann Custom Homes & Renovations
09.2015 - 10.2015
  • Assisted in office administration and client communication to help manage auditors' workload.
  • Delegated general office administration duties to accomplish goals and objectives of human resources department.
  • Facilitated office administration and customer service to general public.
  • Developed streamlined processes for office administration and organization to increase quality of life for residents.
  • Handled office administration tasks.
  • Handled office administration and logistics.
  • Handled day-to-day office operations and resolved any conflicts.
  • Performed filing, billing and routing messages to appropriate people for office of 5.

Collections Officer

Credit Bureau of Canada
05.2013 - 08.2015
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Initiated negotiations for debt recovery through email, telephone, and mail contact.
  • Used skip tracing and other techniques to locate debtors.
  • Utilized skip tracing tools to locate clients.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Started foreclosure and repossession processes when warranted.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Verified and reviewed customer account information.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Kisok Agent/Franchise Owner

BC Lottery and Gaming
01.2008 - 01.2013
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Developed new business and managed new and existing clients.
  • Answer inquiries from customer regarding lottery purchases.

Collections Officer

Metropolitan Credit
05.2005 - 09.2007
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Initiated negotiations for debt recovery through email, telephone, and mail contact.
  • Used skip tracing and other techniques to locate debtors.
  • Utilized skip tracing tools to locate clients.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Located and monitored overdue accounts by using automated systems.
  • Started foreclosure and repossession processes when warranted.

Collections Officer

NCO Group
02.2001 - 04.2005
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Initiated negotiations for debt recovery through email, telephone, and mail contact.
  • Used skip tracing and other techniques to locate debtors.
  • Utilized skip tracing tools to locate clients.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Located and monitored overdue accounts by using automated systems.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Verified and reviewed customer account information.
  • Started foreclosure and repossession processes when warranted.
  • Collaborated on collection and dispute resolution issues.

Education

Some College (No Degree) - Nursing Assistant

Pro Care College
Surrey, BC

High School Diploma -

Gladstone Secondary
Vancouver, BC

Skills

  • Excel, Word, Outlook, Email
  • Vantage
  • Lotus
  • Cubs
  • Accounts Payable
  • Typing speed 40wpm
  • Strong analytical skills
  • Organizational skills
  • Leadership
  • Office Management
  • Databases
  • Accounting
  • Negotiation
  • Pricing
  • Freight management
  • Hazardous materials handling
  • Documentation review
  • Deadline management
  • Transportation regulations
  • Purchase orders
  • Load planning
  • Shipping documentation
  • Customs compliance
  • Scheduling expertise

Personal Information

Willing To Relocate: Anywhere

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

Traffic Clerk

Lineage Transport
01.2025 - 03.2025

Office Administration

Tyann Custom Homes & Renovations
09.2015 - 10.2015

Collections Officer

Credit Bureau of Canada
05.2013 - 08.2015

Kisok Agent/Franchise Owner

BC Lottery and Gaming
01.2008 - 01.2013

Collections Officer

Metropolitan Credit
05.2005 - 09.2007

Collections Officer

NCO Group
02.2001 - 04.2005

Some College (No Degree) - Nursing Assistant

Pro Care College

High School Diploma -

Gladstone Secondary

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SAIMA HUSSAIN