Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Saima Baig

Brampton,Canada

Summary

Dynamic clerical associate with proven expertise at William Osler Health System, adept in project coordination and process improvement. Skilled in Meditech software and data management, I excel in optimizing clinic workflows and enhancing communication among healthcare teams. Recognized for strong organizational abilities and critical thinking in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Clerical Associate (Oncology/Palliative)

William Osler Health System, Brampton Civic Hospital
Brampton
04.2017 - Current
  • Streamlined communication between physicians, nurses, and administrative staff to enhance collaboration.
  • Coordinated interdepartmental scheduling to optimize workflow efficiency.
  • Supported development of chemotherapy regimens and booking protocols to improve patient care.
  • Maintained accurate, confidential patient records and ensured data integrity in electronic systems.
  • Identified operational challenges and collaborated with management and healthcare teams for resolution.
  • Trained new clerical staff on office procedures and compliance requirements.
  • Handled appointment scheduling and correspondence efficiently to meet project goals.
  • Upheld health regulations while managing sensitive patient information.

Clinical Support

Region of Peel, Brampton
Brampton
03.2021 - 09.2021
  • Assisted in administrative and documentation processes for patient care services.
  • Maintained and updated patient records, scheduling systems, and confidential documents.
  • Coordinated communication between patients and medical staff.
  • Delivered customer service and operational support, assisting patients and healthcare providers with inquiries.
  • Processed patient registrations using electronic health record systems.
  • Verified insurance information for accuracy and compliance.
  • Managed appointment scheduling to optimize clinic workflow.

Education

Canadian Health Information And Management Association - Health Information Management

Toronto Metropolitan University
Toronto, None
05-2025

Office Administration Diploma -

Sheridan College
Brampton, ON
01.2016

Skills

  • Workplace Access Group member for Epic
  • Participate in workflow design and build with the Epic software
  • Work closely with Epic and HIS vendor
  • Participate in clinic workflow meetings and group sessions
  • Assists the project workgroup in understanding hospitals' operational needs
  • High volume task prioritization and management
  • Project coordination and process improvement
  • Critical thinking and problem solving
  • Proficient in Microsoft 365
  • Strong organizational and communication skills
  • Thorough knowledge of various EHR & Data Management Systems such as: Meditech, OPIS, MSM, Lightning Bolt
  • Process Mapping & Workflow Analysis

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Clinical Support

Region of Peel, Brampton
03.2021 - 09.2021

Clerical Associate (Oncology/Palliative)

William Osler Health System, Brampton Civic Hospital
04.2017 - Current

Canadian Health Information And Management Association - Health Information Management

Toronto Metropolitan University

Office Administration Diploma -

Sheridan College

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Saima Baig