Summary
Overview
Work History
Education
Skillsandactivities
Timeline
Generic

Saima Abdul Karim

WINNIPEG

Summary

Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.

Overview

1
1
year of professional experience

Work History

Inbound Call Center

Family Nurse Practitioner Inc
01.2022 - 07.2023

· Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

· Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase up sells

· Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software

· Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices

Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels

Education

Bachelors of Science -

05.2007

High School Diploma -

Farmerville High School
05.2002

Skillsandactivities

  • Customer service excellence
  • Communication and active listening
  • Problem-solving and critical thinking
  • Sales and cross-selling techniques
  • Team management and leadership
  • Call routing and handling
  • Performance analysis and improvement
  • Customer retention and loyalty strategies
  • Training and mentoring
  • Collaboration and teamwork
  • Adaptability and flexibility
  • Time management and multitasking
  • Technical proficiency and software knowledge
  • Conflict resolution and de-escalation
  • Emotional intelligence and empathy

Timeline

Inbound Call Center

Family Nurse Practitioner Inc
01.2022 - 07.2023

Bachelors of Science -

High School Diploma -

Farmerville High School
Saima Abdul Karim