Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.
· Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
· Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase up sells
· Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
· Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels