Sailor Schjerning
Winnipeg,Manitoba
Summary
Dedicated professional with strong customer service expertise, effective multitasking skills, and proper communication etiquette. Proven ability to resolve guest complaints and maintain cleanliness, ensuring high levels of guest satisfaction.
Overview
2
2
years of professional experience
Work History
Hostess/Expo/Trainer
Rae's Bistro
Winnipeg, MB
02.2025 - 01.2026
- Trained new host staff on customer service standards and restaurant procedures to ensure consistent guest experiences.
- Managed reservations through restaurant scheduling software, improving guest satisfaction and optimizing table turnover.
- Communicated effectively with waitstaff and management to address guest needs.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises, preparing staff for real-world guest interactions.
Customer Service Representative Team Lead/Cashier
RONA+
Winnipeg, MB
01.2024 - 02.2025
- Managed daily customer service operations, ensuring consistent client satisfaction.
- Resolved product and consumer complaints through effective communication, ensuring customer satisfaction.
- Delivered prompt, expert assistance for routine inquiries and service complaints, improving customer experience.
- Trained and mentored staff on customer engagement best practices, enhancing overall service quality.
Education
High School Diploma -
Kildonan East Collegate
Winnipeg, MB06-2026
Skills
- Phone etiquette
- Customer service expertise
- Effective multitasking
- Interactive communication skills
- Cleanliness maintenance
- Payment processing
- Guest complaint resolution
- Upselling
- Call center experience
- Production goal setting
- Data entry
Accomplishments
- Collaborated with team in the development of 204jdmdrift x Manitoba Subaru's merch design
- Achieved high earrings by selling merchandise with accuracy and efficiency.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Hostess/Expo/Trainer
Rae's Bistro
02.2025 - 01.2026
Customer Service Representative Team Lead/Cashier
RONA+
01.2024 - 02.2025
High School Diploma -
Kildonan East Collegate