Sailesh Kumar
Kitchener,ON
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working effectively unsupervised and mastering new skills quickly. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Delivery Expert (Part Time)
Domino’s Canada
Kitchener, Canada
12.2023 - Current
- Stocked and maintained a clean work space while taking care of customers at the front counter.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Experience in customer service as well as problem solving
- Delivered pizza, prepped anything and everything, phone orders, cash register, cooked on belt oven.
- Greeted customers upon arrival, took orders and provided product knowledge.
General Labour
Belvika Trade & Packaging
Brantford, Canada
05.2023 - 12.2023
- Clean up worksites from hazardous or obsolete material
- Handle and transport materials and equipment
- Use power tools and machinery when needed
- Follow instructions from supervisors to perform manual labor tasks
- Report issues with equipment or unsafe conditions
Network Technician
Excellence Technology
Mohali, Punjab
12.2021 - 11.2022
- Installing network hardware components and cables
- Configuring network software
- Troubleshooting and resolving issues with the network
- Providing network support to co-workers
Marketing Manager
Krishna Enterprises
Khanna, Punjab
12.2018 - 03.2020
- Maintained strong customer retention and increased average order size
- Created, developed, and maintained a marketing plan that resulted increase in sales and decreased marketing cost
- Maintained strong customer retention and increased average order size
- Promoted new products to achieve superior customer service interactions, resulting increase in sales
Manager, Customer Service
The Kings Cafe
Khanna, Punjab
05.2017 - 11.2018
- Installed and maintained the new machine to ensure proper operation and quality
- Collaborated with department heads to ensure staff members were properly trained and supported as they moved through their career at the company
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database Increased number of returned calls
- Reduced complaints
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Education
Masters of Technology - Computer Science
Sri Guru Granth Sahib World University
Fatehgarh Sahib, Punjab06.2021
Post Graduate Certificate - Information Technology Network Security
Conestoga College
Waterloo, Ontario, Canada12.2023
Post Graduate Certificate - Process Quality Engineering
Conestoga College
Waterloo, ON08-2024
Skills
- Customer service
- Communication skills
- Restaurant experience
- Food service
- Computer literacy
- Time management
- Microsoft word
- Guest services
- Microsoft excel
- Documentation review
- Physical examinations
- Leadership
- Dedicated
- Punctual
- Teamwork
- Attention to detail
- Passionate
- Clean Driving Record
- Customer interaction
- Vehicle Inspection
- Route Planning
- GPS Navigation
- Order Verification
- Vehicle Maintenance
- Safety awareness
- Cash handling experience
- Delivery Scheduling
- Safety protocols and procedures
Certification
- Certificate of completion Networking- A2IT PVT. LTD. Mohali, Punjab, India.
- MTA- Networking Fundamentals
- Certificate for Completion of Ruby Training- Sri Guru Granth Sahib World University, Fatehgarh Sahib, Punjab, India.
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Delivery Expert (Part Time)
Domino’s Canada
12.2023 - Current
General Labour
Belvika Trade & Packaging
05.2023 - 12.2023
Network Technician
Excellence Technology
12.2021 - 11.2022
Marketing Manager
Krishna Enterprises
12.2018 - 03.2020
Manager, Customer Service
The Kings Cafe
05.2017 - 11.2018
Masters of Technology - Computer Science
Sri Guru Granth Sahib World University
Post Graduate Certificate - Information Technology Network Security
Conestoga College
Post Graduate Certificate - Process Quality Engineering
Conestoga College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Availability and Status
- Full time- Work permit Holder
Licenses
Valid Ontario G license
Availability and Status
- Full time- Work permit Holder
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