Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sailaulau Matau

Bonita,CA

Summary

Objective to pursue a position that will fully utilize my knowledge, years of experience, ideas, business ethics, team player and people skills to benefit the company as well as myself

Overview

34
34
years of professional experience

Work History

Bingo Caller/Back Up Lead/Bingo Clerk/Bingo Host

Sycuan Casino Resort
05.2010 - Current

Duties include Exceptional Guest Service, Bingo Caller, Cash handling, sales, balancing, handling guest issues, leading team, performing department briefings, generating reports, communications, multi-tasking, and prioritizing. Utilized various softwares: EPIC, Bingo King, Planet Bingo Game Control, Microsoft Outlook, Word, Excel, Adobe, and Power Point.

Customer Account Representative

Alliant Insurance Services Inc.
06.2006 - 10.2013

Duties include Customer Service, Data Entry, Policy Servicing, processing endorsements, final audits, review policy coverage with clients, client retention, issue Certificates of Insurance, marketing, billing, scanning, faxing, generate marketing reports, develop Department procedures, Hold Department meetings, train new hires. Utilize various softwares: Applied Software, EPIC, Delphi, FaxAdvantage, AccuraImage, Microsoft Outlook, Word, Excel, and Adobe.

Customer Service Representative

Snapp & Associates Insurance Services, Inc
10.2001 - 06.2006

Duties include Customer Service, data entry, policy servicing, processing endorsements, final audits, review policy coverage with clients, client retention, issue Certificates of Insurance, marketing, billing, and training new hires. Utilize softwares such as Applied Software, AccuraImage, FaxAdvantage, Microsoft Outlook, Word, Excel and Adobe

Accounting Clerk

Party Plastics - Tupperware Co
01.2001 - 10.2001

Duties include cashier, cash handling customer service, data entry, Accounts receivable, billing, generate weekly reports, filing, close credit card batches, balancing, daily back-ups, transmit files, morning start up server, placing orders, handling incoming and outgoing calls and processing mail orders.

Order Entry Specialist/Printing Press Operator

John Harland Company
04.1993 - 06.1999

Job Title continuation: Team Leader, Project Specialist


Duties include: Order entry, customer service, faxing, press operator with GTO Press and Hamada printers, shipping & receiving, managing 3 departments of 65+ personnel, scheduling, submitting payroll, holding department meetings, reviewing daily productive goals, enforcing safety procedures, troubleshooting problems on machineries, performing employee reviews, review company procedures, generate reports, train new hires and project specialist in standardizing and consolidation.

Bingo Admissions Clerk / Action Bingo Clerk

Sycuan Bingo Palace
02.1990 - 04.1993

Duties include: Sales, cash handling, balancing, customer service, bingo caller, and bingo inventory.

Education

High School Diploma -

Samuel FB Morse High School
San Diego, CA
06.1989

Skills

Multi-tasking, efficiency, accuracy, prioritizing, organizing, customer service, data entry 65wpm, 10-key by touch 12,500kpm, detail oriented, quality assurance, clerical and administrative skills, dependable, reliable with minimal supervision required

Timeline

Bingo Caller/Back Up Lead/Bingo Clerk/Bingo Host

Sycuan Casino Resort
05.2010 - Current

Customer Account Representative

Alliant Insurance Services Inc.
06.2006 - 10.2013

Customer Service Representative

Snapp & Associates Insurance Services, Inc
10.2001 - 06.2006

Accounting Clerk

Party Plastics - Tupperware Co
01.2001 - 10.2001

Order Entry Specialist/Printing Press Operator

John Harland Company
04.1993 - 06.1999

Bingo Admissions Clerk / Action Bingo Clerk

Sycuan Bingo Palace
02.1990 - 04.1993

High School Diploma -

Samuel FB Morse High School
Sailaulau Matau