SAIKUMAR BEZAWADA
London,ON
Summary
To acquire Full-Time employment which would help to obtain new skills to experience and financial support to expenses. Personable and dedicated Customer Service Representative with extensive experience in related industry. Motivated to maintain customer satisfaction and contribute to company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
IOS Tech Support and Customer Representative
KellyConnect Services
02.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to teams collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Concentrix
06.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Customer Service Representative
TATA Capital
06.2019 - 12.2019
- Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per requirements
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Execute sales promotion activities to build customer interest in TCFSL brand.
Cashier and Sales Executive
Reliance Smart
01.2018 - 05.2019
- Assist customers about product details on every visit
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers to complete purchases, items location and help them to join in free reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Post-Graduation - Software And Information Systems Testing
Fanshawe College
London, ON12.2021
Post-Graduation - Project Management
Fanshawe College
London, ON08.2020
Skills
- Technical Support
- Software Applications: Microsoft Outlook, Powerpoint, Excel, Word
- Database Systems: MySQL, Oracle DB, SQL, MS-SQL Server
- Testing Tool: JUnit, Unit testing, Integration testing
- Customer Account Management
- Managing Multiple Tasks
- Calm and Professional Under Pressure in Call Center Operations
- Documentation
- Sales Expertise
- Quality Assurance
- Payment Processing
- Customer service excellence
Timeline
IOS Tech Support and Customer Representative
KellyConnect Services
02.2024 - 08.2024
Customer Service Representative
Concentrix
06.2022 - 12.2022
Customer Service Representative
TATA Capital
06.2019 - 12.2019
Cashier and Sales Executive
Reliance Smart
01.2018 - 05.2019
Post-Graduation - Software And Information Systems Testing
Fanshawe College
Post-Graduation - Project Management
Fanshawe College
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