Dedicated and results-oriented night Manager with 2 years of experience in the hospitality industry, seeking to leverage expertise in hotel operations, team leadership, and guest satisfaction to drive efficiency and profitability at . Proven track record of optimizing processes, managing budgets, and delivering exceptional customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient night manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. .
Hi, I’m
Saikiran Eramola
Whistler
Summary
Overview
2
years of professional experience
Work History
Vacasa Vacation Rentals
Night Manger
01.2023 - Current
Job overview
- Oversee day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage departments.
- Develop and implement strategies to enhance guest satisfaction, resulting in [mention any improvements in guest ratings or feedback].
- Lead a team of [number] employees, providing guidance, training, and performance evaluations to ensure high standards of service delivery.
- Monitor and manage budgets, controlling costs while maintaining quality standards.
- Collaborate with department heads to streamline processes and improve operational efficiency.
- Implement and enforce hotel policies and procedures to ensure compliance with industry regulations and standards.
- Respond to guest inquiries, concerns, and complaints promptly and effectively, striving to exceed expectations and resolve issues satisfactorily.
Whistler Premier
Front Office Manager
12.2022 - Current
Job overview
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
FourPoint Of Sheraton
Night Supervisor
02.2022 - 10.2022
Job overview
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
Education
Hanson CollegeToronto, ON
Posy Graduation Diploma from Organizational Behaviour And Human Resource Management
08.2022
University Overview
Skills
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proficient in hotel management software (eg, Opera, Fidelio)
- Budgeting and financial management expertise
- Customer-focused mindset with a commitment to delivering exceptional service
- Problem-solving and decision-making skills
- Ability to multitask and prioritize in a fast-paced environment
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Night Manger
Vacasa Vacation Rentals
01.2023 - Current
Front Office Manager
Whistler Premier
12.2022 - Current
Night Supervisor
FourPoint Of Sheraton
02.2022 - 10.2022
Hanson College
Posy Graduation Diploma from Organizational Behaviour And Human Resource Management