Saijaswanth Aluvala
Mississauga
Summary
Dynamic software engineer with a proven track record at Cognizant Technologies Solutions, excelling in data analysis and problem-solving. Enhanced application performance through effective troubleshooting and root cause analysis, while delivering exceptional customer service. Adept at managing technical support and ensuring compliance, driving improvements in operational efficiency.
Overview
6
6
years of professional experience
Work History
Technical Support Intern
Intact
11.2023 - Current
- Assessed workstations for compliance and safety, planning and implementing related projects.
- Analyzed server system logs to identify causes of outages or performance slowdowns.
- Tested application functionality before release to ensure adherence to quality assurance standards.
- Provided technical assistance to clients through phone and email support.
- Diagnosed software issues utilizing troubleshooting tools for effective resolution.
- Collaborated with team members to enhance customer support processes.
- Monitored software performance, reporting bugs to development teams for prompt action.
Software Engineer
Cognizant Technologies Solutions
02.2020 - 08.2023
- Sunsetted applications by enhancing COBOL programs, JCLs, PROCs, and PARMs to meet business needs.
- Provided batch monitoring support and resolved production ABENDs through root cause analysis and permanent remediation.
- Facilitated knowledge transition on applications classified as business-critical by clients.
- Handled L1 application support by resolving technical issues for users and IT operations.
- Managed information security controls through consistent data management processes.
- Acknowledged and resolved incidents within agreed service level agreements (SLAs).
- Performed root cause analysis and created standard operating procedures for reference during failures.
- Collaborated with team members to assess customer needs related to batch jobs and production support.
Education
MBA - Business Analysis And Process Management
Sheridan College
04-2025
MBA - Project Management
Sheridan College
04-2024
Bachelor of Science - Mechanical Engineering
Anurag University
Hyderabad,India04-2020
Skills
- Data analysis
- Problem solving
- Effective communication
- Customer service expert
- Remote support
- Desktop support
- Software development
- Technical support
- Customer service
- Software troubleshooting
Languages
Hindi
Full Professional
English
Full Professional
Telugu
Native or Bilingual
Timeline
Technical Support Intern
Intact
11.2023 - Current
Software Engineer
Cognizant Technologies Solutions
02.2020 - 08.2023
MBA - Business Analysis And Process Management
Sheridan College
MBA - Project Management
Sheridan College
Bachelor of Science - Mechanical Engineering
Anurag University
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