Customer Service Advisor
Sai Hanisha Kollati
GEXEL International
Mississauga,ON
7
years of professional experience
Customer support and operations professional known for accurate order administration, customer follow-up, and smooth case handling from quote to shipment. Brings 100% error-free data entry, strong CRM and database management, and a steady approach to resolving discrepancies, returns, and customer concerns.
Work History
Customer Service Advisor
1 Year 7 Months- Administered Return Merchandise Authorization (RMA) and resolved customer complaints, ensuring timely follow-up and high client satisfaction.
- Entered and tracked orders meticulously through the complete business process, ensuring seamless progression from booking to customer receipt.
- Managed order administration and client communication across the entire lifecycle, spanning from initial order quoting through to final order shipment.
- Executed error-free order entry into enterprise systems, enhancing accuracy and reliability of order processing.
- Conducted thorough contract reviews on customer purchase orders, identifying and resolving discrepancies, pricing, or terms issues proactively.
- Maintained and reconciled database records, facilitating accurate backlog tracking and improving operational visibility.
- Supported structured customer data filing, document management, and record updates within designated internal databases.
Morning News Representer
3 Years 3 Months- Engaged community members and public guests with emotional intelligence and strong interpersonal communication to foster connections and enhance public relations.
- Authored concise correspondence, digital scripts, and compelling public narratives with meticulous attention to detail to meet tight daily deadlines and maintain high-quality standards.
- Collaborated with technical, marketing, editorial, and production teams to ensure cohesive brand representation and consistent content delivery across platforms.
Education
Post Graduate Diploma - Broadcasting Performance and Digital Media
- Digital Media & Communication Project: Authored clear written content, digital scripts, and audience guides tailored for multi-channel communication platforms.
- Capstone Project ("Exploring Kitchener/Waterloo"): Independently managed a 4-episode digital media project from concept to editing, demonstrating autonomous project ownership and time management.
Skills
Customer service
Communication skills
Time management
English
Leadership
Documentation review
Technical support
Customer training
Workflow optimization
Collaborative communication
First point of contact
Issue Resolution
Resilience & resourcefulness
Customer Support & Communications: Multi-channel support
Customer Needs Assessment
Tact & Discretion
Active Listening.
Registration processing
Exam Transfers & Cancellations
Instructional Material Promotion
Process Improvement.
Database & Administrative Skills: Windows Office Suite (Advanced Excel
Word
Access)
Database updates
Customer Request Tracking.
Attention to detail
Confidentiality
Problem-Solving
Team Collaboration
Working Under Pressure.
CRM platforms
Database Management Programs
Microsoft Office (Word
Outlook
Teams)
Ticketing Systems.
Technical Strengths: Accurate Order Entry
Process Mapping & Documentation
System navigation
Order processing
De-escalation
CRM data logging.
Order management
Timeline
Customer Service Advisor
GEXEL International
08.2022 - 03.2024Read More
Morning News Representer
CVR News Channel
07.2017 - 10.2020Read More
Conestoga College
Post Graduate Diploma from Broadcasting Performance and Digital Media
Read More