Summary
Overview
Work History
Education
Skills
Timeline
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Saige Perkins

Laguna Hills

Summary

  • Experienced Lead Cashier with a strong background in retail operations and customer service management, successfully leading cashier teams to improve transaction efficiency and enhance customer satisfaction. Expert in cash handling, staff training, and resolving customer concerns, with a focus on delivering VIP customer service to every guest.
  • Energetic and positive leader, known for fostering a collaborative team environment and encouraging program engagement. Adept at developing creative solutions to complex challenges while maintaining a positive, solution-oriented mindset.
  • Proven expertise in cash handling and customer service, leveraging leadership skills to drive operational efficiency, maintain high customer satisfaction, and ensure accurate transactions. Experienced in staff development, issue resolution, and optimizing the customer experience.

Overview

2
2
years of professional experience

Work History

Lead Cashier

Ulta Beauty Inc.
02.2024 - Current
  • Created positive first impressions by warmly welcoming existing, new, and potential customers, ensuring a friendly and professional shopping experience.
  • Assisted customers in locating products and proactively checked store systems to identify product availability across other locations, delivering efficient service.
  • Trained, mentored, and developed new cashiers, fostering a supportive learning environment to enhance skills, maximize performance, and encourage strong team collaboration.
  • Provided prompt, knowledgeable assistance to customers, addressing questions and fulfilling requests to meet their needs and enhance satisfaction.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive outcomes by addressing concerns and offering effective solutions.
  • Maintained an organized and accessible grab-and-go section, ensuring products were easy to find and contributing to an efficient and enjoyable shopping experience for guests.

Sales Lead

Ann Taylor Loft
06.2023 - 01.2024
  • Trained, coached, and mentored new sales associates, driving performance and fostering a positive, high-achieving team culture through continuous development and feedback.
  • Efficiently utilized the POS system to process sales, returns, online orders, and gift card activations, ensuring smooth and accurate transactions for all customers.
  • Curated and organized store merchandise, strategically arranging racks and displays to create a visually appealing environment that enhanced the overall shopping experience.
  • Boosted sales and customer satisfaction by delivering personalized service tailored to individual needs, resulting in improved customer loyalty and repeat business.
  • Provided exceptional, personalized service to each customer, elevating their experience and contributing directly to increased sales and customer retention.

Education

Irvine Valley College
Irvine, CA

Moorpark College
Moorpark, CA

Skills

  • Building Positive Relationships
  • Active Listening
  • Creative Problem-Solving & Flexibility
  • Strategic Planning & Time Management
  • Work Organization & Prioritization
  • Training & Coaching
  • Customer Assistance
  • Managerial Support
  • Cashier Training & Development

Timeline

Lead Cashier

Ulta Beauty Inc.
02.2024 - Current

Sales Lead

Ann Taylor Loft
06.2023 - 01.2024

Irvine Valley College

Moorpark College

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Saige Perkins