Saige Hardcastle
Edmonton,Canada
Summary
Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Key Holder/Sales Associate
Pet Valu
06.2023 - 08.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Receptionist
Zarowny motors
10.2021 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Assisted with cash in and out as well as closing and opening tasks
Education
High school diploma or GED -
Regional high school
St. Paul, AB06.2023
Skills
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Alarm systems
- Daily reporting
- Inventory monitoring
- Organization skills
- Telephone skills
- Data entry
Totalyearsofexperience
1
Languages
English
Native or Bilingual
Timeline
Key Holder/Sales Associate
Pet Valu
06.2023 - 08.2024
Receptionist
Zarowny motors
10.2021 - 06.2023
High school diploma or GED -
Regional high school
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