SAIF ZAMAN ZIHAN

• Take ownership of customer issues and ensure their concerns are addressed comprehensively
• Improved customer satisfaction by resolving complex issues and providing exceptional service.
• Approach problems with flexibility, adapting strategies as necessary to achieve positive outcomes
• Developed comprehensive product knowledge, leading to improved support quality and faster resolution times.

• Develop and implement effective sales strategies to meet or exceed sales targets
• Provide product demonstrations and presentations to showcase the value proposition of Rogers's offerings
• Provide regular reports on sales performance, challenges, and opportunities to sales management

• Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory
• Improved product visibility through strategic placement of promotional materials and in-store displays
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages

• Streamlined order processing for faster service and increased efficiency
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery
• Managed high-volume phone calls, taking orders accurately and efficiently

• Navigated multiple software systems simultaneously while maintaining focus on the caller's needs and issue resolution
• Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly
• Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls

GPA: 2.90