Saiful Bahar Auni
Winnipeg,Canada
Summary
Enthusiastic and results-oriented graduate from the Asper School of Business at University of Manitoba, with a Bachelor of Commerce degree majoring in Supply Chain Management & Marketing. I bring strong organizational skills, a proven ability to work collaboratively in team environments, and excellent oral and written communication skills. Thriving in fast-paced settings, I excel under pressure, ensuring the timely and accurate completion of assigned tasks. Eager to leverage my academic background and practical skills to contribute effectively to a dynamic professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Coordinator & Case Manager
A&M Canadian Immigration Law Corporation
01.2024 - Current
- Managing client and case data in the firm’s systems
- Ensuring records are accurate and confidential
- Coordinating case workflows, gathering documentation, and tracking deadlines
- Conducting legal research, preparing case summaries, and assisting with applications
- Guiding clients through the immigration process and addressing their concerns
- Preparing and organizing case files and legal documents
Technical Customer Support Advisor
Intouch CX
01.2023 - 01.2024
- Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsess over the customer experience and constantly strive to exceed their expectations
- Communicate clearly and effectively, both written and verbal (in required language)
- Tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approach problems with flexibility and adapt your approach without compromising outcome
Grader/Marker & Invigilator
University of Manitoba
01.2022 - 12.2022
- Assisting in marking assignments, term projects, case reports, midterm, progress, and final exams
- Maintaining discipline and good order during examination
- Returning graded problem sets and exams in a timely manner
Sales Associate
Old Navy
01.2022 - 12.2022
- Providing excellent customer service by ensuring the customer takes priority and answering any questions they have
- Creating a welcoming environment by greeting customers as they walk through the doors
- Maintaining consistent visual merchandising and housekeeping standards at all times
Crew Member
The chamois
01.2021 - 12.2022
- Maintaining customer happiness with forward-thinking strategies and making recommendations based on product knowledge
- Keeping a viable communication and understanding between customers and co-workers
- Handling deliveries with focus on the ease of co-worker’s access to the inventory
- Making lists and predicted needs of inventories to keep up with the demands
Education
Bachelor of Commerce (Honours) - Supply Chain Management & Marketing
I.H. Asper School of Business, University of Manitoba
Winnipeg, MB04-2023
Skills
- SAP Oracle
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Excel
- Adobe Acrobat Pro
- Attention to detail
- Problem-solving
- Strong communication skills
- Data entry
- Team collaboration
- Organization and multitasking
- Office administration
- Documentation and reporting
- Document management
Certification
- Digital Marketing, Google Digital Garage, 05/20
- Technical Troubleshooting, Intouch CX- Marshmallow Academy, 05/23
Extra-Curricular Activities
Member, Management Information Systems Association (MISA), 01/21-12/23 Member, NSU Pharmaceutical Club, 01/18-12/18
Languages
English
Full Professional
Bengali
Native or Bilingual
Urdu
Professional Working
Arabic
Elementary
Timeline
Administrative Coordinator & Case Manager
A&M Canadian Immigration Law Corporation
01.2024 - Current
Technical Customer Support Advisor
Intouch CX
01.2023 - 01.2024
Grader/Marker & Invigilator
University of Manitoba
01.2022 - 12.2022
Sales Associate
Old Navy
01.2022 - 12.2022
Crew Member
The chamois
01.2021 - 12.2022
Bachelor of Commerce (Honours) - Supply Chain Management & Marketing
I.H. Asper School of Business, University of Manitoba
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