Saiful Islam
Winnipeg,MB
Summary
Proven leader with extensive experience in food safety and customer service, notably at IGA Windsor Park. Excelled in staff supervision and training, enhancing team productivity and customer satisfaction. Skilled in knife handling and team collaboration, I spearheaded quality control initiatives, significantly improving operational efficiency and safety standards.
Overview
4
4
years of professional experience
Work History
Meat Cutter
IGA Windsor Park
09.2023 - Current
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
Delivery Driver
Domino's Pizza
01.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
BOH Corporate Trainer
The Canadian BrewHouse
04.2022 - 08.2023
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
Customer Service Representative
Domino's Pizza
04.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB08.2024
Higher Secondary Certificate - Science
Narsingdi Model College
Bangladesh05.2018
Skills
- Knife Handling
- Food Safety
- Quality Control
- Customer Service
- Management
- Salesmanship
- Staff Supervision
- Team Collaboration
- Decision-Making
- Analytical Skills
- Training personnel
- Inventory Management
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Extra Curricular Activities
Bangladesh Red Crescent Society - Narsingdi, Dhaka, Bangladesh
First Aid Trainer
Life Time Member
Bengal Tigers Club - Winnipeg, MB, Canada
Finance Planer and Record Keeper
Vice Captain of Cricket Team
Canada Bangladesh Association - Winnipeg, MB, Canada
Fund Raising Planer
Associate Member
Timeline
Meat Cutter
IGA Windsor Park
09.2023 - Current
BOH Corporate Trainer
The Canadian BrewHouse
04.2022 - 08.2023
Customer Service Representative
Domino's Pizza
04.2021 - 03.2022
Delivery Driver
Domino's Pizza
01.2021 - Current
Bachelor of Arts - Economics
University of Manitoba
Higher Secondary Certificate - Science
Narsingdi Model College
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