Saifuddin Masood
Uxbridge,Canada
Summary
Motivated and customer-focused professional with a strong background in service delivery and problem-solving, eager to contribute to Walmart Canada as a Self-Checkout Attendant. Committed to providing exceptional service to enhance the shopping experience, assisting customers with transactions, and maintaining efficient self-checkout operations. Seeking to leverage strong interpersonal skills and retail experience to contribute positively to the Walmart team
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Cook
Foxbridge Golf Course & Country Club
Uxbridge, Canada
02.2024 - 09.2024
- Prepared and cooked diverse dishes while maintaining exceptional food quality
- Maintained a clean and organized kitchen in adherence to food safety regulations
- Supported inventory management and restocking of supplies
Golf Cart Attendant
Foxbridge Golf Course & Country Club
Uxbridge, Canada
10.2023 - 02.2024
- Delivered exceptional customer service by assisting golfers with cart rentals and ensuring a positive experience
- Maintained fully charged golf carts consistently
- Streamlined flow of carts for increased productivity and reduced delays
Team Lead, Service Delivery
Sutherland Global Services Inc
Hyderabad, India
02.2023 - 09.2023
- Led a team handling healthcare provider credentialing, ensuring accuracy and compliance
- Tracked onboarding times to enhance team productivity
- Managed escalations effectively to ensure timely resolutions and client satisfaction
- Conducted training sessions to boost team knowledge on credentialing and industry standards
Senior Associate
Sutherland Global Services Inc
Hyderabad, India
01.2019 - 02.2023
- Processed transactions end-to-end, prioritizing accuracy, timely completion, and data integrity
- Resolved data discrepancies and contributed to process improvements, enhancing productivity
Education
Master of Business Administration (MBA) - Innovation, Technology & Entrepreneurship
International Business University
Toronto, ON04.2026
Bachelor of Computer Applications -
Kalinga University
India04.2019
Skills
- Transaction Processing Tools
- Workflow Optimization
- Adaptability
- Empathy
- Patience
- Multi-tasking
- Collaboration
- Team building and training
- Quality Control
- Order Fulfillment
- Customer Service
Certification
Food Handler’s Certificate
Availability
Flexible availability, including night shifts and overtime as needed.
Timeline
Kitchen Cook
Foxbridge Golf Course & Country Club
02.2024 - 09.2024
Golf Cart Attendant
Foxbridge Golf Course & Country Club
10.2023 - 02.2024
Team Lead, Service Delivery
Sutherland Global Services Inc
02.2023 - 09.2023
Senior Associate
Sutherland Global Services Inc
01.2019 - 02.2023
Master of Business Administration (MBA) - Innovation, Technology & Entrepreneurship
International Business University
Bachelor of Computer Applications -
Kalinga University
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