Saif Uddin Bhuiyan
North York,ON
Summary
Experienced customer service professional looking for a part-time role while completing my bachelor's degree. Excellent communication and capable of coordinating shipments, coordinating dispatches and managing customer needs. Experienced in operating cash registers and performing basic accounting tasks. Knowledgeable about services regulations and standards. Willing to learn from retail professionals to further improve my skills.
Overview
1
1
Certification
Work History
Customer Service Representative
Canadian Tire
09.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor in Environmental Studies - Sustainable Environment Management
York University
Toronto, ON09.2027
Skills
- Product knowledge
- Call management
- Critical thinking
- Multitasking skills
- Time Management
- Strong attention to detail
- Energetic and engaging demeanor
- Outstanding communication skills
- Impeccable customer service skills
- Product Education
Certification
CannSell Standard Certification
Languages
English
Bengali
Hindi
Arabic
Timeline
Customer Service Representative
Canadian Tire
09.2023 - 10.2023
Bachelor in Environmental Studies - Sustainable Environment Management
York University
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