Saifeldin Shafee Awad
St. Eustache
Summary
Dynamic operations and business development manager with a proven track record at CNKT Logistiques and Tim Hortons. Expert in strategic planning and decision-making, achieving sales goals while enhancing customer satisfaction. Recognized for fostering effective communication and maintaining high-quality standards, consistently meeting financial targets and driving team success.
Experienced with driving operational improvements and enhancing team performance through effective management practices. Utilizes process optimization and strategic planning to meet organizational objectives. A track record of fostering a collaborative workplace and achieving operational success.
Overview
6
6
years of professional experience
Work History
Manager of Operations
CNKT Logistiques
07.2022 - 02.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Manager of Business Development and Sales
Tim Hortons
04.2019 - 05.2022
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
Education
GED -
Place Cartier
Pointe-Claire, QC04-2022
Associate of Science - Business Administration And Management
MUST
EGYPT 04-2018
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- Data analysis
- Change management
- Problem-solving
- Time management
- Employee training
- Public speaking
- Documentation and reporting
- Project management
- Performance monitoring
- Process improvement
- Logistics management
- Budget management
- Team leadership
- Schedule management
Accomplishments
- Reduced operational expenses by 75% by streamlining branch operations.
- Saved the company $85,000 by aggressively negotiating with suppliers.
- Earned the “Operation manager of the year” Award in [2024] for being able to manage my team that includes 180 Drivers to deliver happiness to our trusted clients, Reduce the amount of mistakes and saving the company thousands of dollars weather by agrresivly negotaiting with suppliers or bringing back all drivers on time with 0 overtime.
- Promoted to Operation manager after 1 year with the company.
- Increased company savings by 60% through corporate consensus-building and cross-functional geographical team coordination and development.
- Increased company market share by 3% in just 6 months.
- Achieved Results by completing Tasks with accuracy and efficiency.
Languages
English
Native or Bilingual
French
Limited Working
Arabic
Native or Bilingual
German
Elementary
Timeline
Manager of Operations
CNKT Logistiques
07.2022 - 02.2025
Manager of Business Development and Sales
Tim Hortons
04.2019 - 05.2022
GED -
Place Cartier
Associate of Science - Business Administration And Management
MUST
Similar Profiles
Mykola NyshchakMykola Nyshchak
Forklift Driver at Bolloré Logistiques - CEVA LogistiquesForklift Driver at Bolloré Logistiques - CEVA Logistiques
LIAM MACKAYLIAM MACKAY
Équipiers Banquet at Manoir st-SauveurÉquipiers Banquet at Manoir st-Sauveur
Owen PerreaultOwen Perreault
Dairy Milker at Rosser HolsteinsDairy Milker at Rosser Holsteins