Saifel Maknojia
Breslau,ON
Summary
Results-driven and customer-oriented professional with over 3 years of experience in retail management, sales, and team leadership. Proven track record of maximizing sales and profitability while ensuring exceptional customer service. Skilled in analyzing financial data, assessing creditworthiness, and developing strategies to mitigate risks, as demonstrated in concurrent role as a Credit Risk Analyst. Proficient in Microsoft Word, PowerPoint, and Excel. Adept at training and developing teams to achieve performance goals. Seeking to leverage retail management experience and analytical skills to excel as a Risk Credit Analyst.
Overview
12
12
years of professional experience
Work History
Store Manager
Bell Canada
, ON
02.2024 - Current
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals with zero discrepancies.
Store Manager
The Source
, ON
03.2023 - 02.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Increased year over year growth for residential service to 100%
Sales Associate
The Source
, ON
10.2020 - 02.2023
- Met all sales target by upselling and providing exceptional customer services. Ensure a high level of customer satisfaction through excellent sales service.
- Increased year over year growth for residential service to 100%.
- Trained and developed new sales team associates in products & selling techniques.
- Managed to hit my target every month and helped new hires in training.
Demutualization Representative
Economical Insurance
, ON
11.2021 - 05.2022
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Assistant Manager
Enterprise Rent A Car
, AB
10.2016 - 09.2020
- Managed efforts of branch employees in providing a high level of customer service, including management of rental counter, customer flow, and telephone service, as well as continuous training and leading by example Used initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and to solve problems.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Food Service Supervisor
A&W Restaurant
, AB
06.2014 - 09.2016
- Supervise, direct and coordinate activities of workers.
- Prepare work schedules and evaluate work performance of employees.
- Train staff in job duties, and sanitation and safety procedures.
- Collaborate with Manager to coordinate and implement special offers and events.
Assistant Manager
Mobilinq
, ON
01.2012 - 04.2014
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Prepare weekly inventory reports and sales forecasts and present them at the weekly meetings Resolve customer problems, complaints and supply shortages.
- Maintain specified inventory, and re-order merchandise from foreign suppliers.
Education
Post Graduate Degree - International Business Management
Georgian College
Barrie, ON06.2014
Bachelor’s Of Commerce -
University of Mumbai
Mumbai India2010
Skills
- Exceptional Customer Service
- Cold Calling
- Microsoft Word proficiency
- Microsoft PowerPoint, Excel
- Revenue Generation
- Operations Management
- POS Systems
- Team Development
- Financial statement review
- Data Analysis
- Credit analysis
Timeline
Store Manager
Bell Canada
02.2024 - Current
Store Manager
The Source
03.2023 - 02.2024
Demutualization Representative
Economical Insurance
11.2021 - 05.2022
Sales Associate
The Source
10.2020 - 02.2023
Assistant Manager
Enterprise Rent A Car
10.2016 - 09.2020
Food Service Supervisor
A&W Restaurant
06.2014 - 09.2016
Assistant Manager
Mobilinq
01.2012 - 04.2014
Post Graduate Degree - International Business Management
Georgian College
Bachelor’s Of Commerce -
University of Mumbai
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