Saif Masoom
Antioch
Summary
Dedicated Sales Associate with extensive experience in retail environments, recognized for driving high sales and enhancing customer satisfaction. Proven track record in resolving customer complaints, managing inventory, and delivering exceptional service through effective communication and time management skills. Committed to fostering positive team dynamics and mentoring new associates, while continuously seeking opportunities for professional growth and operational efficiency.
Overview
3
3
years of professional experience
Work History
Student Equity Associate
Los Medanos College
Antioch
08.2025 - Current
- Assisted team with daily project coordination and scheduling tasks.
- Conducted research to support decision-making and project development efforts.
- Organized documentation and maintained accurate records for easy access.
- Collaborated with team members to ensure effective communication and workflow.
- Participated in meetings to provide input on process improvements and strategies.
- Helped create presentations for internal stakeholders using various software tools.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Organized backroom areas to maintain a clean and organized work environment.
- Developed and distributed event flyers.
- Coordinated event planning and implemented marketing initiatives.
Transfer Academy
Los Medanos College
Antioch
01.2025 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Cashier Manager
top cell phone repair
Antioch
02.2023 - 01.2024
- Managed daily cash register operations and ensured accurate transactions.
- Trained new cashiers on customer service and point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the cashier area.
- Monitored inventory levels and reported shortages to management.
- Implemented promotional displays to attract customer attention effectively.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Produced thorough, accurate and timely reports of project activities.
Education
High School Diploma -
Antioch High School
Antioch, CA06-2024
Associate Liberal Arts Math And Science -
Los Medanos College
Pittsburg, CASkills
- Project management
- Customer service
- Event coordination
- Cash handling
- Inventory management
- Team collaboration
- Communication skills
- Process improvement
- Problem resolution
- Training and development
- Marketing initiatives
- Data organization
- Presentation creation
- Scheduling tasks
- Project coordination
- Project reporting
- Flexible schedule
- Customer engagement
- Task prioritization
- Oral communication
- Time management
- Computer skills
- Attention to detail
- Research
- Sales techniques
Languages
Persian
Limited
Accomplishments
- Im part of transfer academy
- I took multiple AP classes in highschool
Affiliations
- Gym training
- Working on cars
- Volunteering
- Reading
- Team sports
- Cooking healthy meals
Timeline
Student Equity Associate
Los Medanos College
08.2025 - Current
Transfer Academy
Los Medanos College
01.2025 - 05.2025
Cashier Manager
top cell phone repair
02.2023 - 01.2024
High School Diploma -
Antioch High School
Associate Liberal Arts Math And Science -
Los Medanos College
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