Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saif Hamid

Kitchener

Summary

Experienced Customer Service Specialist with 3+ years in team leadership and customer-facing roles. Skilled in resolving inquiries, enhancing customer experiences, and managing teams.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Tim Hortons
10.2024 - Current
  • Provide excellent customer service in a fast-paced environment
  • Take customer orders, process payments, and ensure accurate order fulfillment
  • Maintain a clean and organized work area, following health and safety standards
  • Assist with restocking supplies and inventory management

Supervisor

Tim Hortons
10.2021 - 08.2024
  • Delivered exceptional customer service by addressing inquiries and ensuring customer satisfaction
  • Operated point-of-sale systems, securely handling cash and card transactions
  • Trained and supervised team members to maintain operational standards and service quality
  • Managed closing and opening procedures efficiently
  • Ensured cleanliness and proper sanitation of the workspace
  • Resolved customer complaints with professionalism

Replenishment Specialist

Krazy Binz Liquidation Inc.
07.2021 - 10.2021
  • Assisted customers with locating products and made tailored recommendations
  • Managed product stocking and maintained clear inventory labeling
  • Handled cash register operations, ensuring accurate transactions and proper change distribution
  • Fostered positive customer experiences through friendly and helpful interactions

Education

Ontario Secondary School Diploma -

Cameron Heights Collegiate Institute
Kitchener, Ontario
06-2025

Skills

  • Customer Service
  • Team Leadership
  • Customer service
  • Point-of-Sale (POS) Systems
  • Goal oriented

Languages

English
Arabic

Timeline

Customer Service Associate

Tim Hortons
10.2024 - Current

Supervisor

Tim Hortons
10.2021 - 08.2024

Replenishment Specialist

Krazy Binz Liquidation Inc.
07.2021 - 10.2021

Ontario Secondary School Diploma -

Cameron Heights Collegiate Institute

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Saif Hamid