Saidhu PAZHAYIDATH
Toronto,ON
Summary
Motivated and customer-focused professional with a Diploma in Sales and Marketing and a strong background in delivering exceptional service through clear communication, problem-solving, and attention to detail. Skilled in handling confidential information, resolving client concerns efficiently, and providing personalized support in fast-paced environments. Adept at following standard procedures, identifying customer needs, and promoting relevant solutions to enhance overall satisfaction. Committed to continuous improvement, teamwork, and maintaining high standards of professionalism in every interaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance USA
01.2024 - 12.2024
- Delivered high-quality customer service by handling inquiries related to financial insurance products, claims, billing, and account information, ensuring compliance with industry regulations and client protocols.
- Actively listened to customers to assess their needs and recommended tailored solutions, demonstrating discretion in handling confidential and sensitive information.
- Resolved customer complaints and concerns efficiently using standard procedures, escalating complex cases to appropriate departments to ensure timely resolution.
- On Average Managed 30 incoming calls, emails per day from customers
- Maintained a thorough understanding of financial products and services to provide accurate information and build trust with clients.
- Met and exceeded performance goals, including customer satisfaction scores, first-call resolution, and productivity targets, contributing to team success.
- Provided feedback on recurring issues to support process improvements and boost efficiency.
- Built positive relationships with customers through empathetic communication, professionalism, and clear explanations of complex financial insurance processes.
- Attended regular training to stay updated on policies, compliance, and technology tools
Education
Diploma - Sales and marketing
Niagara College
TorontoSkills
- Call Center Systems (eg, Genesys)
- Problem-solving abilities
- Active Listening
- Confidential Data Handling
- Data Entry and Accuracy
- Adaptability in Fast-Paced Environments
- Microsoft Office Suite (Excel, Word, Outlook)
- Verbal and Written Communication
- Call center experience
- First Call Resolution
- Collaboration and Team Support
- Billing and Claims Support
- Upselling
Languages
English
Malayalam
Tamil
References
Available Upon Request
Timeline
Customer Service Representative
Teleperformance USA
01.2024 - 12.2024
Diploma - Sales and marketing
Niagara College
Similar Profiles
Mariela PorterMariela Porter
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
Michelle CumminsMichelle Cummins
Lead Customer Service Representative at Teleperformance USALead Customer Service Representative at Teleperformance USA
Latasha LewisLatasha Lewis
Quality Analyst Remote at Teleperformance USAQuality Analyst Remote at Teleperformance USA
LEAH KINUTHIALEAH KINUTHIA
Personal Support Worker at Live Life Well Care ServicesPersonal Support Worker at Live Life Well Care Services
Altaf AssadzadaAltaf Assadzada
Grooming Aircraft at Delta Facilities MaintenanceGrooming Aircraft at Delta Facilities Maintenance