Summary
Overview
Work History
Education
Skills
Certification
Languages
Achieved Best Performance Awards
Timeline
Generic

SAID FAROOQ RAOUFI

Whitby,ON

Summary

Motivated professional with strengths in administration, management, finance, accounting, event coordination, protocol, and strong people skills. Known for creativity, problem-solving abilities, and effective solutions. Exceptional verbal and written communication skills with keen attention to detail. Committed to fostering an inclusive and diverse workplace environment. Skilled in teamwork, quick adaptation to change, and willingness to work extra hours. Proficient in English, Pashto, Dari, Urdu, Hindi, and Farsi.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Program Assistant

Humanitarian & Identity Operations Branch, IRCC-GC
10.2022 - 03.2025
  • Authenticate all client representatives through CICC and provincial databases; refer to fraud department of any inconsistencies or unauthorized representatives.
  • Updates and maintain information in mail correspondence management systems and databases.
  • Prepare, organize, and assemble final application packages. Faxing, scanning, and copying where required including setup for outgoing correspondence to clients and internal offices.
  • Daily working experience within Global Case Management System (GCMS), Cardinal Operations, GUST Statistics, SARA Operations, Secure Permanent Resident Portal & Microsoft Suite
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.

Resettlement Worker-RAP (Resettlement Assistance Program)

Cross Culture Learning Centre (CCLC)
08.2022 - 10.2022
  • Provided services to newly arrived GARS including intake and assessment and addresses immediate settlement and housing needs
  • Acted as a first point of contact for client enquires onsite in hotels, etc. and via phone, email as needed.
  • Provided services in a supportive, culturally sensitive and linguistically-appropriate manner
  • Informed and oriented clients on settlement related topics and services available in the community and facilitates referrals and access to available resources in the community, social services, professional services, and government programs
  • Advocated on client's behalf when appropriate to other service providers
  • Maintained appropriate database records and files pertaining to settlement services provided to clients
  • Ensured appropriate and confidential handling of all client information and files
  • Worked fast to complete tasks and meet daily deadlines.
  • Maintained database systems to track and analyze operational data.

Branch Operator- ServiceOntario

Ministry of Government and Consumer Services, ON
06.2022 - 08.2022
  • Processing new health card registrations and renewals through OHIP
  • Performing vehicle and driver's license transactions through MTO Licensing and Control System (LCS)
  • Delivering high quality costumer services in framework of Ontario government service standards and personal information and privacy rules
  • Provided guidance and support to customers in completion of documents and filling up forms
  • Conducting office accounting and balancing, administrating daily office opening and closings and preparing the green bags for pickup
  • Managing incoming and outgoing mail, packages, and faxes, which supports efficiency within the organization while meeting customers' needs.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.

Cultural Affairs Manager

Ministry of Foreign Affairs of Afghanistan
06.2018 - 02.2020
  • Negotiated with embassies and foreign governments to receive scholarships for Afghan students.
  • Provided scholarship information to students, which resulted in fair distribution of scholarships among applicants and registration of candidates' information in the scholarship database.
  • Facilitated process for students studying abroad, assessing the travel expenses of scholarship candidates, and submitting the report to the financial department of the ministry.
  • Managed international conferences, meetings, sports events, cultural events, festivals, etc. through coordinating with national and international partners to prepare minute to minute agendas, arranging accommodation and transportation for the participants of these events, and organized the international symposium on Abu Hanifa held on June 19, 2019, in Kabul, Afghanistan.
  • Attended capacity-building programs related to the field, which improved working efficiency in the department.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies, which resulted in efficient and supportive customer service.

Head of Admin and Finance Department

Embassy of Afghanistan in India
06.2015 - 06.2018
  • Prepared an annual financial plan to meet the embassy's needs and facilitate work, which supported achieving economic, political, and cultural goals and providing better consular services to the costumers.
  • Targeted recruitment strategies effectively based on detailed personnel forecasts.
  • Analyzed training needs to design employee development, language training, and health and safety programs, which strengthened employees' knowledge and abilities.
  • Assisted with tasks and work duties during slow periods to maintain team productivity.
  • Monitored and evaluated employees' performance to improve service delivery and achieve predetermined goals.
  • Managed financial accounts with banks, execution of salaries, expenses, and revenues, which resulted in promptitude and transparency.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Administrative Assistant

Ministry of Foreign Affairs of Afghanistan
01.2011 - 06.2015
  • Organized administrative meetings and typed minutes of the meeting, which ensured that discussions and decisions made were documented and accessible to all team members.
  • Wrote and sent notes verbal and letters for coordinating and strengthening relationships between government bodies and embassies, NGOs and other international partners.
  • Tracked finances, projects, and schedules with Microsoft Office, Google Calendar, and other applications.
  • Coordinated conferences, meetings, and special events, including catering and equipment setup, which resulted in successful coordination of external and internal stakeholders for smooth operation of events.
  • Organized and updated file systems, keeping records easily retrievable for daily operations.
  • Managed incoming and outgoing mail, packages, and faxes, which supported efficiency within the organization while meeting customers' needs.
  • Ensured accurate record-keeping with diligent data entry and database management for vital ministry information.

Education

Diploma Certificate - Network And System Administration

CDI College
Toronto, CA
01-2024

M.A - International Relations and Administration

Jamia Millia University-Central
New Delhi, Delhi
12.2018

B.A Degree - Administration and Diplomacy

Shaikh Zayed University
Khost, AFG
03.2008

Skills

  • International relations expertise
  • Human resources management
  • Proficient in Microsoft Office programs
  • NGO collaboration
  • Budgeting and forecasting
  • Diplomatic consular services
  • Public sector and community involvement
  • Event coordination and protocol
  • Detail-oriented data entry
  • Teamwork and collaboration

Certification

  • Conducting Security Screening and Interviews Course- Jun 2024
  • Agile Project Planning Certificate- Apr 2024
  • Protecting and Giving Access to Information at CIC- Nov 2022
  • Building and Leading Successful Teams- Feb 2024
  • Safety Code 29 X-Ray Baggage Scanner Operator and Treat Detection Course- May 2023
  • Basics of Staffing in the Public Service- Jun 2024
  • Values and Ethics Foundations for Employees- Jan 2023
  • Immigration and Refugee Protection Act (IPRA) - July 2024
  • Positive influence as team leader- Aug 2024
  • Values and Ethics Foundation for Employees
  • Workplace Harassment and Violence Prevention
  • ATIP-Protecting and Giving Access to Information
  • Establishing Client Names in IRCC systems
  • Occupational Health & Safety Training for Employees
  • Phoenix Self-Service for Employees
  • Security Orientation
  • Safety Code 29, X-Ray Baggage Scanner Operator and Threat Detection course.

Languages

English
Full Professional
Pashto
Native or Bilingual
Dari
Native or Bilingual
Farsi
Native or Bilingual
Urdu
Professional Working
Hindi
Professional Working

Achieved Best Performance Awards

  • Appreciation letter from Minister of Education because of establishing a high school for Afghan refugee kids in New Delhi-India in 2017.
  • Great performance achiever award from the CEO of Afghanistan in 2019.
  • Certificate of recognition for my good performance from Afghan Embassy in New Delhi in 2018.
  • Four Great performance achiever official awards from the Minister of Foreign Affairs of Afghanistan through 2011-2020.

Timeline

Program Assistant

Humanitarian & Identity Operations Branch, IRCC-GC
10.2022 - 03.2025

Resettlement Worker-RAP (Resettlement Assistance Program)

Cross Culture Learning Centre (CCLC)
08.2022 - 10.2022

Branch Operator- ServiceOntario

Ministry of Government and Consumer Services, ON
06.2022 - 08.2022

Cultural Affairs Manager

Ministry of Foreign Affairs of Afghanistan
06.2018 - 02.2020

Head of Admin and Finance Department

Embassy of Afghanistan in India
06.2015 - 06.2018

Administrative Assistant

Ministry of Foreign Affairs of Afghanistan
01.2011 - 06.2015

Diploma Certificate - Network And System Administration

CDI College

M.A - International Relations and Administration

Jamia Millia University-Central

B.A Degree - Administration and Diplomacy

Shaikh Zayed University

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