Saidee Black
Huntington Beach
Summary
I am a very outgoing person, I love to build new relationships and have interactions that make people feel seen and satisfied. I’m a very fast paced worker and I’m quick with learning new skills and always strive to be the best person I can be!
Overview
1
1
Certification
1
1
year of professional experience
Work History
Shift Leader
Lalaland Kind Cafe
Irvine
02.2025 - Current
- Supervised team operations during busy shifts to ensure efficient service.
- Trained new staff on café procedures and customer service standards.
- Managed inventory levels and restocked supplies throughout shifts.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Built lasting client relationships by organizing and planning sales events.
Sales Associate
Brandy Melville
Irvine
12.2025 - 04.2026
- Assisted customers with product selections and style recommendations.
- Maintained store appearance by organizing merchandise displays and restocking items.
- Processed customer transactions efficiently at the point of sale system.
- Assisted customers in fitting room selection and provided garment recommendations.
- Maintained cleanliness and organization of fitting rooms throughout the day.
- Helped customers with returns and exchanges to ensure satisfaction.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Helped customers locate specific items they were looking for within the store.
Barista
Dutch Bros
Fountain Valley
06.2025 - 01.2026
- Provided excellent customer service by engaging with our customers and regulars
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared a variety of coffee beverages following standard recipes.
- Operated espresso machines and grinders to ensure quality drinks.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Assisted in training new baristas on drink preparation and service standards.
- Maintained cleanliness of work area and equipment throughout shifts.
- Collaborated with team members to enhance customer experience during busy hours.
- Managed cash register transactions accurately and efficiently.
- Stocked supplies and organized inventory for smooth operations.
Hostess Trainer
North Italia Restaurant
Irvine
06.2025 - 01.2026
- Trained new host staff on customer service standards and restaurant protocols.
- Coordinated seating arrangements to optimize guest flow and enhance dining experience.
- Assisted in developing training materials for hostess onboarding and ongoing education.
- Monitored host performance to ensure adherence to service guidelines and quality standards.
- Engaged with guests to ensure satisfaction and address any concerns promptly.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Arlington High School
Riverside, CaliforniaSkills
- Team supervision
- Employee training
- Sales strategies
- Customer service
- Product knowledge
- Stock control
- Store presentation
- Attention to detail
- Time management
- Effective communication
- Verbal and written communication
- Conflict resolution
- Relationship building
Certification
- Certified Trainer
Timeline
Sales Associate
Brandy Melville
12.2025 - 04.2026
Barista
Dutch Bros
06.2025 - 01.2026
Hostess Trainer
North Italia Restaurant
06.2025 - 01.2026
Shift Leader
Lalaland Kind Cafe
02.2025 - Current
Arlington High School